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Monthly Archives: September 2015

It has long been understood that hiring a call center helps provide connection and effective problem-solving with customers, boosting consumer satisfaction. But hiring a call center can be a significant investment.  Is the cost of hiring a call center worth it? Can a call center help to boost revenue in addition to customer satisfaction? Below

September 24, 2015
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Evaluating the effectiveness of a call center strategy is one of the major challenges of every company. It is also a key factor in the development and improvement of a brand. Establishing a quality customer service profile is such a key part of a company’s reputation, trustworthiness, and ultimate success that choosing a professional call

September 17, 2015
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  Anyone who has worked in a call center knows the struggle of keeping customers happy, when they call you to voice their frustrations. Since, call center agents are the “front lines” in many cases, they generally get the rawest of customer emotions—the good and the bad. Because “keeping your cool” is sometimes easier said

September 10, 2015
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