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Monthly Archives: October 2015

Employing a call center can be one of the best decisions you make to increase revenue. Call center employees become the face of your brand, giving sales a voice and your customers, personalized care. Aside from the perks of company accessibility towards clients, increased client retention, and increased client satisfaction, call centers can greatly increase

October 30, 2015
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Gone are the days of the landline-only call center that answers unattended phones. Say hello to today’s contact center, where communications of all sorts are integrated and handled by competent and well-trained staff around the clock and to various international markets. With employees who handle everything from email, real-time chat, fax, mobile SMS, to monitoring

October 22, 2015
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In the current world of one-click solutions, and instant information at our fingertips, solving customer concerns through human interaction can seem a far cry from the instantaneous results we have come to expect. For this reason, quality customer service must reach beyond mere efficiency; it must become a completely unique and personal experience in which

October 6, 2015
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