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Monthly Archives: November 2015

With the explosion of eCommerce and online and communications, many companies are looking to outsource their call center interactions to agencies that specialize in customer service. Outsourcing to a contact center is beneficial for so many reasons, but most importantly among them is allowing you to focus on your core business. Without spending time and

November 19, 2015
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We all know that the customer comes first when it comes to call center interactions, or at least they ought to. Focusing on the customer is sometimes lost on performance metrics and script adherence. When the focus has shifted among agents and customer care has taken a back seat, it may be time to reevaluate

November 5, 2015
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