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Monthly Archives: December 2015

We all know what to look for when hiring a customer service rep. There is a recruiting, screening, interviewing, and hiring process for all of that. You may have in mind exactly the kind of person you are looking for to serve your customers. But are your customer service reps really the key to good

December 11, 2015
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Contact centers are frequently under cost scrutiny, particularly by those who believe them to be peripheral to core business. But the well-run, multichannel contact center is gaining approval by executives who understand their value in lending support, increasing revenue, and retaining satisfied, loyal customers. Sometimes understanding the value of a contact center comes once costs

December 4, 2015
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