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Monthly Archives: January 2016

Coming to the close of the first month of 2016 gives an opportunity to review and re-evaluate your call center goals and priorities. If you find that there are items on your year’s to-do list that need a little tweaking, or re-defining all together, consider shifting your focus to what research completed by Contact Center

January 29, 2016
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Call center agent attrition can significantly impact company budgets and profitability. According to 2012 CallMe! research, “Total costs can range from 60 to 200 percent of an employee’s annual salary,” and one study estimated that costs related to turnover represent more than 12 percent of pre-tax income for the average company. With companies taking such

January 20, 2016
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It’s a new year and it’s a fresh start not just in your personal life, but for your business as well. Setting new year’s resolutions can be extremely helpful when defining your focus as a business for 2016. In fact, resolutions have the potential to take your business to the next level. But goal setting

January 6, 2016
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