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Monthly Archives: March 2016

Inbound call center solutions. You will see the phrase over and over again when researching call center options. Why is it such a popular phrase, and what exactly is it your business needs to have solved? Undoubtedly you are in search of a call center because you understand the need for solutions, but taking a

March 25, 2016
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  With the increase in large and mid-sized companies turning some or all of the communications over to outsourcing services, it is worthwhile to understand when full communication services outsourcing is the correct and justifiable move for a company, and on what criteria most companies base their decision to outsource. Many communications service providers on

March 16, 2016
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It’s 2016, and gone are the days when traditional outbound marketing efforts were the only way for your company to build a positive brand name and image. In this age of connectivity, with the power in the customer’s hands to publish positive or scathing reviews, copies of email or chat interactions, or recorded phone calls,

March 10, 2016
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What is IVR and How Does it Help Business Owners? Today’s call center interactions are becoming more intuitive, more cost-effective, and more convenient than ever, thanks to IVR (Interactive Voice Response) technology. IVR is a technology used in call centers allowing customers to interact with an automated system and select from menu prompts in order

March 4, 2016
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