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Monthly Archives: April 2016

As your business grows and your customer base begins to expand, you might consider outsourcing some of your work to save yourself money and time. One method of outsourcing that many business utilize is business process outsourcing, or BPO. BPO is the contracting of a specific business task, like payroll, to a third-party service provider,

April 27, 2016
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Today’s contact centers have evolved into full-service, multi-channel solutions for businesses with a growing customer base. Customer needs and communication preferences have required the expansion of communication methods, from phone calls, to email, to chat, to text, to social media messaging. It is no secret that a successful contact center today is one in which

April 12, 2016
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In the face of slowing sales, economic downturn, high overhead or debt, some businesses will do whatever it takes to cut costs, including drastic measures they’d rather not take, like dreaded layoffs. But taking a look at how labor can be rearranged in your organization may save you some hard-earned money and allow for expansion

April 1, 2016
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