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Monthly Archives: June 2016

Customer feedback is vital to the success of your business. However, for every customer that offers a complaint or negative feedback, 26 others remain silent. This means your company is missing out on what could be substantially beneficial information. So why do so many clients fail to utilize customer service? The answer: fear. Whether clients

June 29, 2016
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We’ve all been on the customer side of a contact center service call gone wrong. When it happens, we hang up the phone feeling frustrated and are left never wanting to deal with that particular company again. If your company’s contact center is having problems with low customer satisfaction and customer retention rates, a lack

June 21, 2016
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As the shift of business is turning more toward customer satisfaction, call centers have become m ore important now than ever before. Call centers offer over-the-phone service and support to your customers and will only continue to improve in the way they function in the coming years. If you’ve ever considered using a call center

June 14, 2016
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As the owner of a small business, you understand the importance of establishing a good relationship with customers. By providing clients with helpful and beneficial services, your business can better retain clients, improve the customer experience, and boost your bottom line. However, as a small business owner you also understand that staffing and funding a

June 2, 2016
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