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Monthly Archives: September 2016

“Growth” and “profits” seem to be synonymous with attracting and recruiting new customers, but in reality they align more with your company’s ability to retain loyal customers. A 5% increase in retention of customers can grow your profits by 75% and yet, almost half of all businesses have a greater focus on acquiring more clientele.

September 28, 2016
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Are you a business owner thinking about outsourcing your customer service needs to a call center but worry about how the outsourced center will handle an excessive workload? As many business owners before you have come to find, the intricate management strategies behind running a call center are both unique and effective. This behind-the-scenes look

September 20, 2016
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As with any platform you use for marketing your business, when you use SMS text messaging to reach out to customers, it’s important that you keep proper etiquette in mind. Without it, you may leave customers frustrated, ultimately causing you to lose their business. Here are 5 important rules to abide by as you utilize

September 16, 2016
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Whether you’re calling to check an account balance, pay a bill, or speak with a customer service representative regarding a product, you likely make contact with an Interactive Voice Response system, or IVR, more often than you realize. These automated systems are an excellent option for any business looking for help managing call volume, and

September 8, 2016
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