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Monthly Archives: October 2016

Are you interested in implementing live chat customer service on your website, but just aren’t sure that it will actually be an improvement when compared to your company’s current phone customer service policies? Here are some of the pros and cons of both customer service channels in order to help you decide what will best

October 26, 2016
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When it comes to growing and sustaining a successful business, there is almost nothing more important than quality customer service. And while the number of customers who prefer automated self-service has undoubtedly risen in recent years, a majority of both current and prospective customers still long for human interaction when inquiring about a product or

October 18, 2016
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Regardless of the type of business you own, it’s likely that you’re receiving feedback from customers on a daily basis, whether it’s in the form of a simple thank you for a job well done, or a complaint made from a frustrated customer. Each interaction gives you the opportunity to catch a glimpse into the

October 11, 2016
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