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Monthly Archives: February 2017

If you’ve had any experience in the customer service industry, you know first hand just how ruthless customers can sometimes be. While there are certainly plenty of individuals who are respectful, courteous, and kind, it only takes one rude customer to overshadow the others and stretch your patience thin. What’s worse than dealing with someone

February 24, 2017
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What is Caller Abuse? Before you can solve the problem of caller abuse, it’s important to understand what it is. Your reps likely deal with at least one angry caller a day—they’re frustrated, they’re fed up, and they want their problem dealt with. That angry caller crosses the line into abuse when they start berating

February 15, 2017
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Proper customer service skills benefit every businesses and business owners that wish to succeed are those who should put an ongoing effort into employing and training customer service representatives who can genuinely serve their customer base. Though a lot of focus is put on training customer services representatives on what to say to a customer

February 10, 2017
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