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Monthly Archives: September 2017

What skills and training does it require to work in a call center, and what is it really like? What is a typical day like? It’s just taking calls, right? Wrong. There is much more involved in running a call center than you might think. There are the customer service representatives who take the calls,

September 21, 2017
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If you are in the market for call center software, you’ll find a lot of options. So, how do you choose? You’ll know you’ve found the right call center software when: The provider has at least 99.99% reliability. It offers a 360-degree view of your customers. All data is tightly encrypted and regulated. The following

September 14, 2017
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In many professions, it may seem like employee burnout is inevitable, especially in customer service, where representatives deal directly with customers day in and day out. Here are 3 tips to help you prevent employee burnout, or deal with it when it occurs. 1. Keep Things Clear Make sure every employee understands exactly what is

September 8, 2017
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For most businesses, improving the customer experience is a top priority. Given the constant change in customer service trends, here are 5 to watch for in 2017. 1. Self-Service These days, most customers want the ability to manage problems on their own without having to call a customer service representative. Be on the lookout for

September 1, 2017
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