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ROI Call Center Solutions Blog

August 18, 2017
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Customer retention is one of the most critical parts of running a reputable, successful business. Not only does customer retention play a valuable role in boosting revenue and building brand recognition, but it’s also key in ensuring your business continues to thrive well into the future. With these key customer retention strategies, you can determine

August 11, 2017
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Whether you’re answering calls for a retail business, or you’re operating a call center, phone etiquette is an important part of customer service. Customers are often frustrated or unhappy when they call in (or frustrated about calling in), so being prepared to leave a positive impression on them is imperative. And while it may seem

July 28, 2017
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Customer satisfaction surveys can be an extremely important and useful tool to help you understand the behaviors and attitudes of your consumers. By shedding light on how customers assess your products, services, employees, and the overall experience of doing business with you, you can find new ways to meet customer needs, optimize your marketing strategies,

July 21, 2017
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These days, quality customer service is often what sets a company apart from its competitors. No one is willing to put up with poor customer service when there’s another company two miles up the road that offers the same service. Every person in retail knows that they’ll deal with irate customers at some point or

July 14, 2017
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Any business owner, customer service associate or salesperson has countless interactions with customers from day to day. Some interactions may be perfectly pleasant while others may arise out of some frustration on the part of the customer. Though most customers just want to find a solution to their problem and will respond well when treated