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ROI Call Center Solutions Blog

May 17, 2017
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Business Process Outsourcing (BPO), when done correctly, can help you cut costs all while increasing customer service and giving your company the flexibility it needs to grow. BPO services hand over non-core competency functions (such as lead generation, after-hours call centers, customer care/service, billing and payment support, etc.) to a third party. This allows you

April 25, 2017
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When you first start a business, it’s necessary to take on a do-it-yourself mentality. Entrepreneurs in the early stages of business development often handle everything from customer service to inventory to licking stamps. As your business grows, it becomes more and more difficult to juggle tasks on your own. Eventually, you have to start passing

April 13, 2017
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It’s a truth we need to start accepting in business: by telling ourselves “the customer is always right,” we are fooling ourselves into thinking that abusive customers must be tolerated. In fact, the customer is not always right. What’s more, we’re shortchanging our employees by forcing them to endure their behavior and concede to their

April 11, 2017
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As your business grows, it may be difficult to build your internal infrastructure quickly enough to meet its needs. Looking for help outside your company, like call center outsourcing, can ease the burden on your company while offering quality service for your customers. Don’t let feelings of urgency prevent you from making the best decisions for

March 19, 2017
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From a consumer standpoint, cross-selling and upselling often seem like sleazy tactics to pad sales with unnecessary items to increase the value of the sale. But experienced customer service representatives and sales agents in experienced inbound call centers know that upselling and cross-selling are more than just methods of making a more profitable sale. Anticipating

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