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How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety of issues as part of their everyday job. A customer [...]
3 Key Differences Between Customer Support & Technical Support
No matter what industry your business is in, you’ll need to provide customers with stellar customer service when they [...]
How Is Service Level Calculated in a Call Center? 3 Methods to Know
As a business owner, you want to make sure your customers get the treatment they deserve. This means ensuring [...]
FAQs: How Does a Call Center Operate?
Call centers are a keystone of business operations for companies across a wide range of industries. Whether you’re in need [...]
What Is B2B Telemarketing? Your Guide to Inbound and Outbound Calling
There’s no getting around it—marketing isn’t what it used to be. In decades past, print ads, billboards, or TV commercials [...]
Simple Guide on How to Hire a Call Center
Need help handling a high volume of phone calls? If so, hiring a call center is an excellent solution. [...]
5 Advantages of Cross-Selling to Your Customers
Looking for ways to bring in more revenue—without dropping loads of cash on customer acquisition? Cross-selling is one of the [...]
8 Over-the-Phone Sales Tips for Beginners
Sales certainly requires a unique skill set, with over-the-phone sales being perhaps the highest art form. If you’re new [...]