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Customer Service

April 13, 2017
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It’s a truth we need to start accepting in business: by telling ourselves “the customer is always right,” we are fooling ourselves into thinking that abusive customers must be tolerated. In fact, the customer is not always right. What’s more, we’re shortchanging our employees by forcing them to endure their behavior and concede to their

March 19, 2017
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From a consumer standpoint, cross-selling and upselling often seem like sleazy tactics to pad sales with unnecessary items to increase the value of the sale. But experienced customer service representatives and sales agents in experienced inbound call centers know that upselling and cross-selling are more than just methods of making a more profitable sale. Anticipating

February 24, 2017
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If you’ve had any experience in the customer service industry, you know first hand just how ruthless customers can sometimes be. While there are certainly plenty of individuals who are respectful, courteous, and kind, it only takes one rude customer to overshadow the others and stretch your patience thin. What’s worse than dealing with someone

February 15, 2017
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What is Caller Abuse? Before you can solve the problem of caller abuse, it’s important to understand what it is. Your reps likely deal with at least one angry caller a day—they’re frustrated, they’re fed up, and they want their problem dealt with. That angry caller crosses the line into abuse when they start berating

February 10, 2017
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Proper customer service skills benefit every businesses and business owners that wish to succeed are those who should put an ongoing effort into employing and training customer service representatives who can genuinely serve their customer base. Though a lot of focus is put on training customer services representatives on what to say to a customer

January 23, 2017
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Running a business can be a complex job that frequently involves dealing with complications more than important things like project development and strategic planning. And while some of these challenges inevitably accompany business ownership, often times many of the problems you deal with on a daily basis can be easily prevented. Unfortunately, however, by the

December 12, 2016
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Are you looking for a way to improve customer experience with your company? The best way to better your customer service relations is by offering customer support 24/7, guaranteeing your customers will receive help with any problems they may experience, regardless of what time it is. Here are the top reasons you need a 24-hour

October 26, 2016
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Are you interested in implementing live chat customer service on your website, but just aren’t sure that it will actually be an improvement when compared to your company’s current phone customer service policies? Here are some of the pros and cons of both customer service channels in order to help you decide what will best

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