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Customer Service

June 28, 2017
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Chatbots, or automated voice services, are rapidly gaining popularity throughout the business industry. Whether they are being implemented in targeting audiences via chatbot messaging marketing, social media engagement and conversation, or personalized promotional campaigns, companies are finding that using bots in various aspects of the business process can add ease and efficiency where there once

June 4, 2017
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Running your own business can be costly in both time and finances, so any opportunity to save money without having to sacrifice service is ideal. Check out these three inventive ways to capitalize on outsourcing solutions and cost reduction, all while improving your business and the services you provide.   Advertise Alternatively Traditional advertising has

April 13, 2017
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For decades, one old adage has enabled horrible behavior from angry customers and encouraged managers to disregarded the needs of employees. Everyone’s heard “the customer is always right” at least once in their career. After many years of circulation, it’s time to put the tried-and-not-so-true phrase to bed. In reality, the customer is not always

March 19, 2017
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From a consumer standpoint, cross-selling and upselling often seem like sleazy tactics to pad sales with unnecessary items to increase the value of the sale. But experienced customer service representatives and sales agents in experienced inbound call centers know that upselling and cross-selling are more than just methods of making a more profitable sale. Anticipating

February 24, 2017
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If you’ve had any experience in the customer service industry, you know first hand just how ruthless customers can sometimes be. While there are certainly plenty of individuals who are respectful, courteous, and kind, it only takes one rude customer to overshadow the others and stretch your patience thin. What’s worse than dealing with someone

February 15, 2017
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What is Caller Abuse? Before you can solve the problem of caller abuse, it’s important to understand what it is. Your reps likely deal with at least one angry caller a day—they’re frustrated, they’re fed up, and they want their problem dealt with. That angry caller crosses the line into abuse when they start berating

February 10, 2017
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Proper customer service skills benefit every businesses and business owners that wish to succeed are those who should put an ongoing effort into employing and training customer service representatives who can genuinely serve their customer base. Though a lot of focus is put on training customer services representatives on what to say to a customer