SERVICE OVERVIEW
In today’s business environment, overseas technical support is a popular option for any business looking to reduce costs. Advances in technology have allowed instant, inexpensive communication anywhere on the planet. Given these circumstances, it makes sense for all kinds of businesses to consider outsourcing technical support. Here at ROI CX Solutions, we have everything you need to make an informed decision about outsourcing your tech support call center. We’ll help your business reap all the benefits an outsourcing option can offer.
You don’t have to compromise quality, availability, or your reputation by using outsourced technical support. At ROI CX Solutions, we can help you offer the excellent service and support your clients expect, all while saving you time, money, and hassle.
Quality Business Tech Support
Here at ROI CX Solutions, we understand that customers don’t care where your tech support call center is located, as long as they get help. Our outsourced technical support service is designed to offer your users top-notch assistance from qualified tech support specialists. Our first priority is providing your customers with the best tech support available. We back up that desire with our impeccable reputation for:
- In-depth Knowledge and Training
- Superior Communication Skills
- Live Support Technology
Knowledge and Training
The number one complaint businesses have of outsourced technical support is the ability to communicate effectively. Often, customers have the unfortunate experience of contacting tech support, only to be confused and frustrated when they are connected with a representative they cannot understand due to a heavy accent or language barrier. And the last thing your business’ reputation needs is a lot of frustrated clients and users.
This problem is not limited to outsourced tech support, as local or regional accents may present a similar problem. However, at ROI CX Solutions, we work hard to combat this problem on all fronts. Our outsourced technical support call centers provide their employees with valuable speech training exercises to maximize communication and provide your users with a positive experience.
Live Support
Today’s inbound call center technology has opened up a new world in tech support, including live chat. This type of support allows both local and outsourced agents to communicate with visitors to their website in real-time. Sometimes, users hesitate to call because of shyness or fear of poor communication. Fortunately, ROI CX Solutions’ live chat applications can still provide immediate technical guidance and friendly tech support, without anyone picking up a phone. Our outsourced technical support options include live chat, invisible live traffic analysis, website integration, and secure administration controls.
Why Choose ROI for Your Technical Support
Here at ROI Solutions, we make it our goal to not only save you money on your outsourced tech support but to also give your customers an outstanding experience. That’s why we thoroughly brief our agents on the projects assigned to them each day. Your customers are our priority. Discover how ROI solutions can help you by reaching out today.