Today’s call centers are changing. Various new communication methods, technologies, and online services are transforming the call center customer service experience and operations on multiple levels. Resisting digital integration and adaptation may just find call centers of the past out of business in the future. Embracing these innovations, on the other hand, creates the environment
We all know people that love to talk on the phone and people who go out of their way to avoid it. Do you like talking on the phone? Check out our personality quiz and find out your phone personality!