August 2017 | ROI Solutions
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Monthly Archives: August 2017

Customer service representatives are on the front lines of your business, in direct contact with your customers every day. Here are 5 mistakes customer service reps tend to make that will, unfortunately, drive away your customers. 1. Not Listening to Customers Everyone wants to feel valued, and listening to your customers’ needs will do just

August 25, 2017
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Customer retention is one of the most critical parts of running a reputable, successful business. Not only does customer retention play a valuable role in boosting revenue and building brand recognition, but it’s also key in ensuring your business continues to thrive well into the future. With these key customer retention strategies, you can determine

August 18, 2017
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Whether you’re answering calls for a retail business, or you’re operating a call center, phone etiquette is an important part of customer service. Customers are often frustrated or unhappy when they call in (or frustrated about calling in), so being prepared to leave a positive impression on them is imperative. And while it may seem

August 11, 2017
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