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Business Growth

July 20, 2018
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The amazing tools and environment available to entrepreneurs today—which include the Internet connecting us to new customers—make it easier for anyone to be an entrepreneur, including your competitors. So, it’s vital to understand how to retain customers for the long-term through customer retention strategies. The Monetary Value of Customer Retention Strategies Like many entrepreneurs, you

July 5, 2018
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Businesses are started with big dreams and new ideas. As new companies get off the ground there are so many things to learn about running a business—every day something new to tackle—that you can get lost in the day to day activities and logistics of running a business and feel like the big dreams you

May 16, 2018
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When you operate your own small or medium-sized business, it can be hard to find the time and resources to gather new sales leads. These leads are often the lifeblood of a business; few companies survive without continuously bringing in new customers. Lucky for you, it’s easier and more efficient than ever before to generate

May 1, 2018
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Have you ever gotten a customer service email that totally turned you off of the company? You think, “OK, that was just bad.” Whether the email didn’t address your concern, sounded too formal or too casual, or looked like it was written by a corporate robot, it just didn’t work. That’s exactly the kind of

April 25, 2018
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The foundational concepts of every sales team are upselling and cross-selling. They’re the strategies that help every sales representative reach their quarterly goals and quotas. Better yet, they’re a win-win for both the customer and for you: the customer gets a more complete set of products that they find useful and interesting, and you get

March 8, 2018
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At the end of the day, a call center is only as effective as the employees who staff it. Workforce management is the term that describes staffing, scheduling, and managing those employees. Some of the processes included in workforce management are recruiting, hiring, HR management, performance management and coaching, scheduling, and staffing. When it comes

February 21, 2018
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In case you missed the memo, cold calling is dead, and nobody cried at the funeral. According to studies conducted by the Keller Research Center and Telenet and Ovation Sales Group, a measly 1% of cold calls end in appointments and it takes an average of eight calls to even reach a valuable prospect. Those

May 17, 2017
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Business Process Outsourcing (BPO), when done correctly, can help you cut costs all while increasing customer service and giving your company the flexibility it needs to grow. BPO services hand over non-core competency functions (such as lead generation, after-hours call centers, customer care/service, billing and payment support, etc.) to a third party. This allows you

April 25, 2017
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When you first start a business, it’s necessary to take on a do-it-yourself mentality. Entrepreneurs in the early stages of business development often handle everything from customer service to inventory to licking stamps. As your business grows, it becomes more and more difficult to juggle tasks on your own. Eventually, you have to start passing