Business Growth

When you operate your own small or medium-sized business, it can be hard to find the time and resources to gather new sales leads. These leads are often the lifeblood of a business; few companies survive without continuously bringing in new customers. Lucky for you, it’s easier and more efficient than ever before to generate

Have you ever gotten a customer service email that totally turned you off of the company? You think, “OK, that was just bad.” Whether the email didn’t address your concern, sounded too formal or too casual, or looked like it was written by a corporate robot, it just didn’t work. That’s exactly the kind of

The foundational concepts of every sales team are upselling and cross-selling. They’re the strategies that help every sales representative reach their quarterly goals and quotas. Better yet, they’re a win-win for both the customer and for you: the customer gets a more complete set of products that they find useful and interesting, and you get

At the end of the day, a call center is only as effective as the employees who staff it. Workforce management is the term that describes staffing, scheduling, and managing those employees. Some of the processes included in workforce management are recruiting, hiring, HR management, performance management and coaching, scheduling, and staffing. When it comes

Being a mediocre call center representative simply won’t reap very satisfied customers on the other end of the line. The tricky thing is, the tips and tricks utilized in years past won’t work nearly as well today. Customers have changed, and so have their expectations. The article “State of the Connected Customer” reports in 2016 surveyed

In case you missed the memo, cold calling is dead, and nobody cried at the funeral. According to studies conducted by the Keller Research Center and Telenet and Ovation Sales Group, a measly 1% of cold calls end in appointments and it takes an average of eight calls to even reach a valuable prospect. Those

Business Process Outsourcing (BPO), when done correctly, can help you cut costs all while increasing customer service and giving your company the flexibility it needs to grow. BPO services hand over non-core competency functions (such as lead generation, after-hours call centers, customer care/service, billing and payment support, etc.) to a third party. This allows you

When you first start a business, it’s necessary to take on a do-it-yourself mentality. Entrepreneurs in the early stages of business development often handle everything from customer service to inventory to licking stamps. As your business grows, it becomes more and more difficult to juggle tasks on your own. Eventually, you have to start passing

As your business grows, it may be difficult to build your internal infrastructure quickly enough to meet its needs. Looking for help outside your company, like call center outsourcing, can ease the burden on your company while offering quality service for your customers. Don’t let feelings of urgency prevent you from making the best decisions for

The many ways to market your business in a digital world have made it easier than ever for companies to connect with consumers. If your business has been utilizing email marketing and social media marketing, great, but if you’re still neglecting text message marketing, you may want to reconsider adding this strategy to your efforts.