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Business Growth

May 17, 2017
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Business Process Outsourcing (BPO), when done correctly, can help you cut costs all while increasing customer service and giving your company the flexibility it needs to grow. BPO services hand over non-core competency functions (such as lead generation, after-hours call centers, customer care/service, billing and payment support, etc.) to a third party. This allows you

April 25, 2017
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When you first start a business, it’s necessary to take on a do-it-yourself mentality. Entrepreneurs in the early stages of business development often handle everything from customer service to inventory to licking stamps. As your business grows, it becomes more and more difficult to juggle tasks on your own. Eventually, you have to start passing

April 11, 2017
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As your business grows, it may be difficult to build your internal infrastructure quickly enough to meet its needs. Looking for help outside your company, like call center outsourcing, can ease the burden on your company while offering quality service for your customers. Don’t let feelings of urgency prevent you from making the best decisions for

January 25, 2017
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The hope of any small business owner is to build a business that continues to grow into something prosperous and successful. But what happens when business grows faster than you can keep up with? Outsourcing tasks and projects may be your best option. Here are 5 tips to help you determine what to outsource, and

January 23, 2017
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Running a business can be a complex job that frequently involves dealing with complications more than important things like project development and strategic planning. And while some of these challenges inevitably accompany business ownership, often times many of the problems you deal with on a daily basis can be easily prevented. Unfortunately, however, by the

January 9, 2017
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Traditional media (paid advertising) has ruled the marketing world for many decades and there’s a reason. It works! However, its high cost and low percentage of genuine leads might make you wonder if there’s a better way. Inbound marketing is a lower-cost strategy that gets the interested consumer to come to you. Sounds great, but

December 5, 2016
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As the saying goes, “time is money”—are you using yours wisely? Owning your own business, you understand how important it is to make sure everything runs smoothly, and everyone is using their time efficiently. One of the best things you can do for your company is outsource your appointment setting to allow your sales team

November 1, 2016
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Cross-selling to your existing customers seems like an obvious way to increase the sales of your products and services. However, when done the wrong way, cross-selling can actually cut into your profits. Cross-selling the right way will raise your per-customer sales, not lower it. Follow these seven steps and you’ll have a win-win solution which