Live Chat vs. Phone Support: Why Your Business Needs Both
If you’re trying to decide between live chat and phone [...]
Learn How to Write a Customer Satisfaction Phone Survey
Learning how to write a customer satisfaction survey for the [...]
What Is Live Chat Customer Service?
Gone are the days where you’re kept on hold for [...]
Emotional Intelligence & Customer Satisfaction in 2020
Every customer who interacts with your company wants to walk [...]
What are Conversational AI Software Solutions?
Technology is advancing at an exponential rate, meaning new ways [...]
Customer Service Philosophy: The Complete Guide
If you took some time to think about it, you [...]
World-Class Customer Service Definition & Guide
Customer service gets a lot of hype these days—and yet [...]
Customer Service vs. Customer Support: What’s the Difference?
Talking about the difference between customer care and customer service [...]
Developing Customer Satisfaction Strategy: Complete Guide
Does it feel like figuring out what your customers want [...]
Customer Service Trends in 2020: What You Need To Know
Most trends come and go quickly, but some of them [...]