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Customer Service

January 17, 2018
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Trying to run your growing business while also manning the phones can be tiresome and demanding, not to mention inefficient. Implementing an in-house customer service branch is an option, but it’s often costly to get started and maintain. That’s why it’s becoming more and more common for businesses to outsource their customer service department to

January 16, 2018
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There may come a point when your business gets overwhelmed with incoming calls. When this occurs, you may be looking into hiring an answering service. But first, what exactly is an answering service? What type of assistance can they offer, and is employing one a good and profitable idea for your business? If you’re asking

January 10, 2018
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Reducing the amount of time your customers wait is a crucial part of a successful business. No one likes to wait–it’s pretty much a fact of life. In fact, the majority of callers hang up after just 2 minutes of hold time–and then 34% of those people won’t even call back. In today’s society of

January 9, 2018
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When it comes to providing excellent customer service, many businesses fall short in hitting all the marks. However, when looking at the success of the nation’s leading customer-forward businesses like Chick-fil-A and Amazon, it’s clear that focusing on the wants, needs, trends, and feedback of customers is critical if you wish to outshine competitors.  

January 2, 2018
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It’s exciting to have a growing business, but with that expansion often comes big changes and growing pains. Some companies think they can do it all despite the increase in employees, cash flow, and responsibility. But the added burdens can really hurt your employees, decreasing performance and increasing stress. Worst of all, the responsibilities you

December 12, 2017
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Often, customer service skills are assumed to be possessed only by the extroverted and outgoing. Sure, being open and happy to talk to anyone, anytime are great attributes and can be a good fit for those who work day in and day out with people. However, those aren’t the only skills a customer service rep

November 27, 2017
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A good customer service definition isn’t a one-word answer or a tidy, concise phrase. A good customer service definition entails nuances, flexibility, and allows for varying customer experience circumstances across every industry. To get a more accurate definition of customer service, here is a deeper look at its true meaning and the real reasons why

November 20, 2017
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The right customer service outsourcing company can be a significant asset for both new and established companies. Before committing or dismissing this option for your business, it’s important to understand the benefits of outsourcing your customer service to a call center. Benefits of Outsourcing Customer Service Cost Reduction Using a call center can often reduce