What Is Customer Perception & Why Is It Important?
When your company is in a competitive niche, it’s often [...]
How to Add Value to Customer Service Greetings
Many businesses focus on providing fast turnaround or excellent e-commerce [...]
How to Measure Customer Feedback
For a majority of US consumers, customer service is one [...]
What Is NPS in a Call Center?
Any business is constantly looking for ways to measure success [...]
What Does a Call Center Representative Do? A Typical Day
Nearly 460,000 people work in call centers in the United [...]
Why Good Telephone Customer Service Is Important in Business
Today’s marketing advice tends to swirl around the importance of [...]
The Difference Between a Call Center and Service Desk
On the surface, the nuances of different types of customer [...]
How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety [...]
3 Key Differences Between Customer Support & Technical Support
No matter what industry your business is in, you’ll need [...]
How Is Service Level Calculated in a Call Center? 3 Methods to Know
As a business owner, you want to make sure your [...]