5 Things to Look For in An Outsourcing Partner
Business process outsourcing can be a valuable resource for companies [...]
How to Manage Customer Service Staffing Shortages & Supply Chain Issues
Throughout 2021 and 2022, companies across the country have been [...]
Improve the Patient Experience With Medical Call Center Services
Healthcare is a basic human need that influences how we [...]
Omnichannel Customer Service vs Multi-Channel Support
Far behind us are the days of only being able [...]
The Benefits of an IVR System for Call Centers
IVR, or interactive voice recording, is extremely beneficial for any [...]
Why You Should be Outsourcing Lead Generation
Generating high-quality leads can be one of the toughest aspects [...]
The Best Methods to Collect Feedback From Customers
The world of e-commerce is booming. Now more than ever, [...]
How Live Chat Can Increase Online Sales
According to Oberlo, there will be over 230 million US [...]
4 Call Center Trends – What to Expect in 2022
A call center is a team of on-site or remote [...]
How to Connect With Customers Over the Phone: 10 Methods
Why is customer service over the phone so important? Because [...]