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Customer Service

June 12, 2018
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All companies need a strong customer service manager that is able to solve problems and help customers. There are several different skills needed to work effectively with customers, so if you find yourself dealing with customers and customer issues regularly, you should consider getting a customer service manager for your company. If you have more

May 29, 2018
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Connecting customers to the right person can be a challenge, especially if your staff is already overwhelmed with inbound communication. Automated answering services can help you connect your customers to the right person while reducing headaches and lowering cost. And, while automated answering services are often stereotyped as creating a hassle for the customer, they

April 18, 2018
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Your company’s customer service team has the power to make or break you. In fact, according to Gartner for Marketers, the importance of customer service is about to surpass the value of your brand or product. It’s kind of a big deal, and in this day and age, quality customer support requires so much more

April 11, 2018
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Some customer service departments have a good, long record of success . . . and some customer service departments have sporadic performance. What makes the difference? How do some companies pull off creating a company culture of customer service that is admired while others struggle even to maintain passing marks in the customer service department?

April 5, 2018
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Whether your company is experiencing growth or you want to handle customer care better, an answering service is a great option for taking your organization to the next level. An answering service can improve customer experience and increase profits for your company. If you’d like to grow your company, here’s what you need to know

March 28, 2018
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One of the most frequent complaints a customer has about a bad business experience is poor customer service. It’s a problem that can effectively poison the well. It drives disgruntled customers to competitors. It can result in scathing reviews on social media. It creates a distaste for your business that can spread via word of

March 26, 2018
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Outsourcing customer service can have many benefits. It can increase the availability of customer service agents and improve the quality of interactions. The significant tradeoff required is the reduction of hands-on control over the process. To determine whether this tradeoff will be worth it to your business, it is essential to figure out the cost.

March 22, 2018
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Customer service is key to every small business. It can drive improvements in every part of your business, from sales and retention to customer and employee satisfaction. While good customer service can be a big advantage, it doesn’t come easily. Here are some of the best tips for jump-starting your customer service as a small

March 8, 2018
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At the end of the day, a call center is only as effective as the employees who staff it. Workforce management is the term that describes staffing, scheduling, and managing those employees. Some of the processes included in workforce management are recruiting, hiring, HR management, performance management and coaching, scheduling, and staffing. When it comes