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Tech Support

September 14, 2017
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If you are in the market for call center software, you’ll find a lot of options. So, how do you choose? You’ll know you’ve found the right call center software when: The provider has at least 99.99% reliability. It offers a 360-degree view of your customers. All data is tightly encrypted and regulated. The following

November 28, 2016
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It’s a common question—what, if anything, is the difference between a help desk and technical support? In a world where everyone appreciates having their problems solved in a timely manner, it’s important to know who to contact when you need technical help at your job. Here are the main components that set these two positions