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May 29, 2018
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Connecting customers to the right person can be a challenge, especially if your staff is already overwhelmed with inbound communication. Automated answering services can help you connect your customers to the right person while reducing headaches and lowering cost. And, while automated answering services are often stereotyped as creating a hassle for the customer, they

January 17, 2018
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Trying to run your growing business while also manning the phones can be tiresome and demanding, not to mention inefficient. Implementing an in-house customer service branch is an option, but it’s often costly to get started and maintain. That’s why it’s becoming more and more common for businesses to outsource their customer service department to

September 14, 2017
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If you are in the market for call center software, you’ll find a lot of options. So, how do you choose? You’ll know you’ve found the right call center software when: The provider has at least 99.99% reliability. It offers a 360-degree view of your customers. All data is tightly encrypted and regulated. The following

November 28, 2016
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It’s a common question—what, if anything, is the difference between a help desk and technical support? In a world where everyone appreciates having their problems solved in a timely manner, it’s important to know who to contact when you need technical help at your job. Here are the main components that set these two positions