Customer Service Trends to Watch for in 2017
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New Customer Service Trends to Look Out For in 2017

For most businesses, improving the customer experience is a top priority. Given the constant change in customer service trends, here are 5 to watch for in 2017.

1. Self-Service

These days, most customers want the ability to manage problems on their own without having to call a customer service representative. Be on the lookout for an increase in online chat options and automated phone systems that help customers manage issues themselves.

2. Virtual Assistants

Technology is constantly improving, so it should be no surprise that virtual assistants will be another new trend in customer service. Watch for an increase in chatbots for use in online interactions with customers.

3. Personalization

The best way to make a customer feel appreciated is to personalize their experience to fit them specifically. More businesses will work to learn and understand customer needs to create a more customized, and thus better, experience overall for customers.

4. A Proactive Approach

Rather than waiting for the customer to reach out to them, many businesses are becoming more proactive in identifying and correcting issues before they even reach the customer. This trend will only continue to grow in 2017.

5. Convenience Always Wins

Most customers are willing to pay more for a product or service if they know they’ll have a better experience. Given this information, many companies will continue improving the customer experience, getting to know their customers, creating more convenient options, and catering to their needs to make sure every customer has a positive experience.

Keep Your Eyes Peeled

If you want to keep up with the competition, begin by implementing these 5 customer service trends to stay ahead of the game.

Do you think outsourcing your telemarketing needs might improve your customer experience? Contact ROI today and let us help you keep up with the current trends.

Han Butler

As Chief Revenue Officer, Han specializes in developing clear, unique and compelling value propositions which disruptively differentiate products and brands in cluttered markets. Han has a passion for working with people on creating value and opportunity, both in companies and communities. Nothing is more rewarding than working with a group of fun and talented individuals to create something greater than we could accomplish individually.

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