For most businesses, improving the customer experience is a top priority. Given the constant change in customer service trends, here are 5 to watch for in 2017.
These days, most customers want the ability to manage problems on their own without having to call a customer service representative. Be on the lookout for an increase in online chat options and automated phone systems that help customers manage issues themselves.
2. Virtual Assistants
Technology is constantly improving, so it should be no surprise that virtual assistants will be another new trend in customer service. Watch for an increase in chatbots for use in online interactions with customers.
The best way to make a customer feel appreciated is to personalize their experience to fit them specifically. More businesses will work to learn and understand customer needs to create a more customized, and thus better, experience overall for customers.
4. A Proactive Approach
Rather than waiting for the customer to reach out to them, many businesses are becoming more proactive in identifying and correcting issues before they even reach the customer. This trend will only continue to grow in 2017.
5. Convenience Always Wins
Most customers are willing to pay more for a product or service if they know they’ll have a better experience. Given this information, many companies will continue improving the customer experience, getting to know their customers, creating more convenient options, and catering to their needs to make sure every customer has a positive experience.
Keep Your Eyes Peeled
If you want to keep up with the competition, begin by implementing these 5 customer service trends to stay ahead of the game.
Do you think outsourcing your telemarketing needs might improve your customer experience? Contact ROI today and let us help you keep up with the current trends.