What is customer service outsourcing, and how can it help your business thrive? Like other outsourced services, customer service outsourcing entails hiring an outside team to handle one aspect of your business. By hiring someone outside of your company instead of bringing on a full-time, in-house team, you’ll save money and get a staff with honed expertise to handle your customer service needs.
What Is the Difference Between Contract and Outsourcing?
Outsourcing is when you transfer the responsibility of a certain job to an outside company. Once you outsource a task, you will not be managing it or overseeing day-to-day tasks related to the job. When you hire a contract employee, you’re hiring a person or company to do a job for a dictated amount of time. Companies usually contract an employee for project-based based needs, like when they need an article written or video made on behalf of their company.
Benefits of Customer Support Outsourcing Services
What are outsourcing services you need to help your business grow? Choosing customer service outsourcing is the first step to reducing your daily to-do list and raising the quality of your customer service.
So if you’re one of the many companies looking to outsource customer service, keep reading. We’ve listed some of the benefits you’ll enjoy once you enlist these important services.
1. Save Money
The cost of hiring a full-time customer service team can add up quickly, and if you’re a new business, you may not be able to afford this financial burden. Because off-site customer service companies are more efficient and specialized, customer service outsource pricing is almost always much lower than the price of hiring a full-time employee—especially during your busy seasons.
2. Increase Your Coverage
When you choose to outsource customer service, you’ll be able to easily cover customer service inquiries around the clock. Choose extended hours or weekend support at an affordable rate, and see your customer loyalty grow.
3. Reach More Customers
An outsourced customer service team will give you more options when it comes to languages and specialty services. When you combine this with the extended customer service hours, you’ll reach far more customers without having to spend more money.
4. Focus on What You Do Best
Once you’ve outsourced your customer service needs, you’ll have more time to focus on your expertise, and less time getting caught up in minute customer questions and issues. This will allow you to use your talents to the fullest and grow your business.
5. Reduce Response Times
Because you’ll be able to afford a bigger customer service team when you outsource the job, you’ll be able to reduce response times. This will immediately increase customer satisfaction rates and improve your online reviews.
6. Improve Technology
You might not be able to afford pricey software and customer service tools on your own, but outside customer service companies have access to the latest and greatest technology. This will maximize productivity and improve customer service metrics across the board.
7. Get Skilled Experts
We all know the feeling of checking a million things off our to-do list, but not feeling like we did any of them very well. An outsourced customer service team will give you skilled experts to handle your customer service needs, so you can raise the quality of your customer service and focus on your own expertise.
8. Increase Revenue
Investing in higher quality customer service is important for many reasons, but perhaps the most enticing reason is that it will increase revenue over time. Outsource your customer service team and watch your profits grow!
9. Handle Spikes in Call Volume
Call volumes will naturally vary over time, and it can be hard for small businesses to handle the inconsistency. This is not a problem for outsourced customer service centers, where they’re experts at handling spikes in call volume.
10. Get a Customized Solution
No two businesses are alike, and your customer service team understands this. When you outsource your customer service needs, you’ll get to customize the perfect solution for you.
How to Outsource Customer Service the Right Way
Wondering how to outsource customer service the right way? Make sure you do your research when selecting your outsourced team. Talk to other businesses who have used the company, read reviews, and talk to the company about your goals. Choose a company that is genuine, thorough, and transparent about its results. It will be well worth the time and effort!