Yes, our work stations are 100% web-enabled with the ability to handle inbound and outbound voice calls, email response, live web chat, social media monitoring and interactive voice response (IVR) services.
Are your contact center workstations multichannel enabled?
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About the Author: Han Butler
As Chief Revenue Officer, Han specializes in developing clear, unique and compelling value propositions which disruptively differentiate products and brands in cluttered markets. Han has a passion for working with people on creating value and opportunity, both in companies and communities. Nothing is more rewarding than working with a group of fun and talented individuals to create something greater than we could accomplish individually.