HIPAA is a federal law that protects patients and healthcare providers by ensuring all health information is securely handled. Applicable to healthcare professionals and service providers, the rules and procedures protect call centers, agents, and healthcare organizations from potential penalties, lawsuits, and operational disruptions of non-compliance. Strict HIPAA compliance reduces the risk of data breaches and unauthorized access, safeguarding patient information and demonstrating your commitment to privacy. This is crucial for earning trust with patients, and it enhances your reputation and strengthens relationships between healthcare providers and patients. Compliance helps contact centers meet federal regulations and focus on delivering high-quality support to patients nationwide.