Law Firm Call Center

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SERVICE OVERVIEW

Most attorneys have to find ways to manage a large volume of incoming calls. A client may be looking for an update on their case, or a potential new client might be seeking answers about how state law applies to them. No matter the situation, plenty of people will be calling in with potentially complex questions.

Most law firms hire a full-time receptionist to field these phone calls because they are hesitant to outsource such an important job to someone else. But this is an expensive option that doesn’t always meet the needs of the callers. A receptionist may not understand the person’s inquiries and isn’t always available after hours, when potential clients are off work and looking for answers. Luckily, ROI Call Center Solutions offers legal intake call center services to help with this need.

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What is a Law Firm Call Center?

Also known as a legal call center or call center for attorneys, a law firm call center is an efficient and effective way to outsource phone calls so you can be more productive during the day, but still deliver the same level of attention to your clients. ROI Call Center Solutions offers a variety of services for lawyers, including virtual receptionists and phone answering. We maintain the same level of professionalism as your in-house receptionist, at a fraction of the cost.

The Benefits of a Virtual Receptionist

Whether you’re a small law firm or large entity, ROI Call Center Solutions has an excellent solution to provide virtual receptionists for attorneys at your firm. We provide an inexpensive way to answer client inquiries any hour of the day. We tailor our greetings and responses to match your law firm, so the person will never know they’re talking to someone outside of your office. Our expert answering services will give you more time to focus on other aspects of your firm, so you can grow your business like never before.

Customize Your Services

When you choose ROI call center for lawyers, you’ll be able to fully customize your solution to meet the needs of your firm. Use our call center for full, 24-hour service, or simply have us pick up calls when you have an influx of client inquiries.

Save Money

Most law firms who hire a full-time receptionist or personal assistant need to offer insurance and other benefits that add on to the cost of employment. A receptionist may not be able to handle all inquiries on their own while completing other responsibilities.

Build Your Business

In addition to answering client questions, we specialize in finding quality leads to help you grow your law firm. Since you’re spending less time answering phones, you can also dedicate yourself to additional tasks that further growing your business.

Help Customers at Any Hour

Hiring a call center for lawyers will allow you and your employees to step away from the office at any time without worrying about clients trying to get a hold of you. Our highly qualified customer service representatives will respond to your clients. No matter where you are, we’ve got you covered. Our services are available 24 hours a day, 7 days a week. 

Improve Customer Service

In today’s digital age, many people dread taking the time to talk on the phone in the middle of their busy lives. If they set aside time to call your law firm and reach a voicemail, they’ll be less likely to be satisfied with your legal services. Improve customer service by always having someone there to answer calls, any time of day or night.

Measure Results and Analytics

We track and report every call that goes in and out of our call center, allowing us to optimize results and help your firm grow. You’ll know just how we’re measuring up to your custom KPIs, and we’ll always be working to exceed expectations. Transparency is important to us, and we prove it by giving regular, detailed reports to all our clients.