Most attorneys have to find ways to manage a large volume of incoming calls. A client may be looking for an update on their case, or a potential new client might be seeking answers about how state law applies to them. No matter the situation, plenty of people will be calling in with potentially complex questions.
Most law firms hire a full-time receptionist to field these phone calls because they are hesitant to outsource such an important job to someone else. But this is an expensive option that doesn’t always meet the needs of the callers. A receptionist may not understand the person’s inquiries and isn’t always available after hours, when potential clients are off work and looking for answers. Luckily, ROI CX Solutions offers legal intake call center services to help with this need.