Insurance can be complicated. Whether your business is in life insurance, health insurance, or dental insurance, it can take an expert to answer all the questions your customers may ask you. Your in-house staff is well-trained and experienced in excellent customer service. However, due to all the incoming calls, they may quickly become overwhelmed and start to fall behind on other important office work.
This is where an insurance call center comes in. Our staff is trained just as thoroughly as your own so you can be sure that your customers will get their questions and concerns resolved. They’ll hang up the phone feeling that they’ve been taken care of and are happy to remain your loyal insurance customer.
Different Types of Insurance
No matter which type of insurance company you are, having someone available to take calls 24/7 is a service your customers will value. Insurance questions and concerns don’t only come up from 9am-5pm and issues can often be too complicated to be answered effectively via email. A person on the other end of the line is needed for your customer to feel listened to, understood, and valued.
ROI Solutions is a direct response call center that can help at any time of day, whether it’s for overflow calls during your busiest hours or an emergency call in the middle of the night. We’re here to help you put your customers’ needs first.
We can serve as your own:
- Life Insurance Call Center
- Health Insurance Call Center
- Dental Answering Service
Health Insurance Survey Questionnaire
If your business relies on knowing whether or not people have health insurance (and which kind), then ROI Solutions can help you gather this crucial information. By being the one to administer health insurance surveys and questionnaires, we can identify gaps in insurance coverage, track the quality level, analyze the data, and pass all this information onto you so you can more effectively do your own job.
The last thing you want is for your customers to come away from a call dissatisfied. Unanswered questions, vague solutions, and being given the runaround is not what is needed. ROI Solutions hires qualified, motivated individuals who have been extensively trained in all facets of the insurance business. Each representative has proven their ability to navigate even the most complex insurance situations and knows how to expertly handle any situation that may arise.
We understand that when it comes to insurance, there are times when an upset or stressed customer will call needing extra attention and care and we are prepared to serve these customers with the utmost professionalism and respect.
Trusted customer care is extremely important in the insurance industry. We know you want your customers to feel as if they’ve called you directly, which is why we also work hard to adopt your own business’ specific greeting, tone, and branding. Even your most loyal customers will never guess that they’ve called an insurance telemarketing call center rather than your actual office.
The Health Insurance Portability and Accountability Act (HIPAA) reduces insurance fraud and abuse, mandates industry-wide standards for healthcare information, and requires the protection and confidential handling of protected health information.
In compliance with HIPAA, ROI Solutions is positioned to protect fraud, abuse, and mishaps with billing. Our compliance guarantees the wellbeing of your customers’ medical and financial records. Both you and your customers can confidently trust us to handle your sensitive information with care and security.
PCI Security Standards
In 2006, five global payment brands (American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc.) created the PCI Security Standards Council. ROI Solutions is certified in PCI Data Security Standards and offers this comprehensive protection to our clients. Our systems are secure and your customers can trust that their financial card information is protected, as is yours.
The Benefits of Using an Insurance Call Center
Employing the help of a professional call center service with expertise in the insurance company brings your business many benefits.
- Your customers are better served as representatives are available 24 hours a day, 7 days a week (if requested).
- Your customers won’t need to be put on hold, which is a sure way for your business to receive lower customer service ratings.
- Your customers will appreciate the exceptional courtesy and insurance expertise our representatives can give.
- It saves you money since you don’t need to have as many employees on your payroll.
- You’ll have more time and opportunity to grow and improve your business in ways only you can do.