The majority of Americans have private health care insurance, dental insurance, or life insurance of some type, and many of those people need somewhere to turn when they have questions about their policy. To even the most experienced person, deductibles and premiums can be hard to understand. Add a slew of acronyms like FSAs, HMOs, and HRAs on top of that, and you probably have a long list of questions from any given insurance holder.
If your company offers health, dental, or life insurance, ROI Call Center Solutions can help relieve some of the burdens of answering daily customer questions. Our insurance call center outsourcing solutions allow you to focus on running your business and will increase efficiencies across the board.
What Is Insurance Call Center Outsourcing?
Our insurance customer service outsourcing solution includes an array of customized options to ensure we meet the needs of your company. Choose the type of service to best help your customers, and we’ll train our employees to do the job. We offer 24/7 service to your customers and can also help with overflow calls when your team gets overwhelmed with questions.
Customers will get resolutions to their problems and answers to their inquiries in a prompt manner. Because we tailor our greetings and employee training to match your company, customers will never know they’re talking to someone outside your physical location.