Quality customer service is what keeps people coming back. You have to earn loyalty, and you do it by treating people well. In the world of eCommerce, that means being available to answer questions and solve issues. A minute of being on hold on the phone can feel like an eternity to customers anxious to have their problems solved. Our eCommerce call center services give you expanded capacity to serve customers by having more people available to take their calls. Our people are well-trained and treat your customers courteously and professionally. This keeps your customers coming back to your business.
In addition to the increased capacity to take calls, our team is trained to deliver consistent communication to your customers. We learn your messaging and products inside and out so you can rest assured that your customers get accurate information and swift customer service.
Since the reach of eCommerce extends through many time zones and business is done at any time of day, you need customer support services 24/7. We offer eCommerce support services all day every day, so you won’t have to worry about leaving people waiting until the next business day to get their questions answered.
We have several USA call center locations, as well as locations in the Philippines and Tunisia. We offer support in up to twenty-one different languages around the globe.
One of the keys to effective customer service, especially when people have questions or problems, is to deliver timely information so any issues can be resolved right away. Our professionals are trained to know that every interaction with a customer is an opportunity to sell them on the quality of the company. Each time your customers connect with one of ROI’s call centers, you will know that your company is being represented in the best possible way.