SERVICE OVERVIEW
At ROI Solutions, we leverage our expertise to deliver a total package of customer care solutions and business support services! We provide dedicated 24×7-365 outsourcing solutions. The world wants to CONTACT you by phone, direct mail, world wide web chat, email, and text message marketing – are you ready? Discover how we can help!
ROI Call Center Solutions was established to maximize your effectiveness as a Total Contact Center Solution.
Our outsourcing advantages include helping improve customer care, lowering costs, and helping your company thrive. Working with ROI Call Center Solutions, you can eliminate the challenges and risks associated with outsourcing, and you will increase and strengthen sales and customer relations at the same time.
What is a Contact Management System?
A contact management system is a software program that allows you to store information about your customers and clients, including names, addresses, telephone numbers, email address, and more. These databases even allow you to track all of your communication and sales history with each individual customer. They allow you to schedule appointments and meetings, and include notes about your conversations with a customer.
With Our Total Contact Management Solutions – You Will Be Better.
ROI Call Center Solutions utilizes the latest in contact center technology to fit your company’s business support needs. Our business outsourcing services are designed to reduce the costs of operations, increase customer service, and provide a strategic approach to support that will drive the greatest ROI. Using our outsource solutions, you have service options that cover a broad spectrum — from entry-level packages for start-ups to our comprehensive enterprise solutions. We have a customized product to fit your service and budget objectives. Let ROI Solutions help you see all of the advantages of outsourcing:
- Build or enhance your customer support service
- Determine the custom support solution for your environment and goals
- Reduce total cost of support while increasing customer service
- Improve your ability to measure and track the success of your services
- Reduce your risk by partnering with an organization committed to success
Contact management systems are vital parts of any business support services, since they allow you to market through multiple channels and establish stronger relationships with your customers that will influence their brand loyalty. These systems offer a centralized place to store all data about your customers, so you don’t have to build an intricate spreadsheet or worry about storing data in multiple places, or losing it.
ROI Solutions Offers Business Support Services to Help Your Company Thrive
We believe in a set of core values and strive to foster those values throughout our entire company. Our company culture reflects our belief in service, integrity, and putting the customer first. We teach our employees to always do the right thing and leave their egos behind when they walk into work each day. You’re sure to notice the ROI difference and love the effect it has on your business.
Your customers will feel a greater connection to your business when you start utilizing our system. By customizing and personalizing the way you market to each customer, you’ll grow your business without having to drastically increase your budget or dedicate all of your time to it. Our services seamlessly integrate with your current business model, so you won’t have to spend weeks learning a new process or dealing with a middleman.
Outsourcing Your Business Support Services
Outsourcing your contact management and business support services allows you to focus on other aspects of your business while letting someone else do the work of developing customer relationships and increasing sales. While some business owners are hesitant to outsource any aspect of their company, the savings and results of outsourcing solutions will quickly speak for themselves.
At ROI Call Center Solutions, we make sure to provide superior customer support and intricate measurement of our performance. You’ll knock your KPI’s out of the park when you have our experienced team supporting you. By joining forces with our company, you’ll save money by keeping track of customers and retaining them over a longer period of time.
Our automated business support services will allow you to easily access important customer information, then add, update, or edit the information all in one place. You’ll be able to learn valuable information about your customers and gain new clients by having real-time information at your fingertips. You can even automate regular contact with the customer with scheduled emails, texts, and more. This approach will allow you to maximize profits by cross-selling, upselling, and reestablishing old customer relationships.