SERVICE OVERVIEW
Your availability and customer service can be the difference between a customer choosing your company versus a competitor. As the world becomes increasingly smaller, companies who can offer around-the-clock service have a distinct advantage against those who are not.
Of course, that doesn’t mean you need to personally sit by the phone 24 hours a day, and you don’t need to hire a team of in-house customer service agents to do so either. ROI CX Solutions offers a better way, with our direct response call center. Request a quote today!
Outsource Customer Service Call Center
Many customers and clients will refuse to do business with a company again after just one bad customer service experience. Second chances are hard to come by, but with our qualified outsourced customer service call center representatives, you won’t need one. We’ll work with you to make sure our agents properly represent your products and brand in each and every call. Your customers will likely not realize they aren’t talking to an in-house employee. Each of our agents is trained to build long-lasting business-to-client relationships that will provide you with a loyal customer base.
Anyone in the retail business knows that there are many challenges to getting ahead. The age of ecommerce allows you to pursue more opportunities and to reach more customers, but it also means you have more competition for your customers. To get ahead and stay ahead, you need to set yourself apart from the others. With so many retail companies offering similar products and price matching guarantees, there is one tried and true way to set yourself apart from the competition—customer service. By offering the best customer service, you can win over new customers and retain all of your hard-won clients.
24-Hour Answering Service
ROI CX Solutions 24/7 answering service allows you to take advantage of every sales opportunity day or night. You can’t afford to only be available during normal hours of operation. We provide top-quality customer service and sales agents to ensure your customers talk with a person, not a recording no matter what time of day or night they call.
A retail call center like ROI CX Solutions offers the benefit of 24/7 customer support. This is absolutely necessary if you want your company to be known for its customer service. By having a retail call center ready at any given time of the day, your customers get the responsiveness they expect. If they have an issue with a product of yours, you want to resolve the issue immediately. This is key to retaining their business and to developing more positive word of mouth marketing.
Qualified Sales Agents
Another benefit of a retail contact center is that you immediately get a team of skilled and experienced professionals. Call center contractors who have extensive experience in the field have a workforce of trained employees on hand and ready to go. We train our communications professionals to take full advantage of every sales opportunity through up sales and cross sales. Your customer services will be not only responsive but high-quality.
Our retail and e-commerce customer service agents will identify products and services that complement the customer’s initial purchase. They explain how different products can work together to provide an overall better experience. They communicate the value of the products and services so they don’t come off as too pushy or insistent.
Cost Savings
f you want to add a retail call center to your company and chose to do it internally, you would be looking at an enormous increase in operating costs. By contracting with an experienced call center company, you can save on the costs of hiring, training, HR, and benefits. These are all handled by your call center contractor, so you can focus on the work that your new call center professionals need to do. The expense of training a new call center team from scratch, not to mention all the hiring and training of new employees to account for normal turnover rates, will not affect your bottom line.
New Customers
Our representatives specialize in both customer retention and acquisition. We’ll work together with you to develop strategies to acquire your ideal customer. Our agents will become experts on your products and services so they are able to cater to your client’s unique wants and needs.
Through our advanced inbound call center technology, we can provide you with daily or weekly reporting services. This will inform our customer acquisition strategies moving forward, so we are able to replicate the most effective tactics using marketing analysis.
Services You Can Offer with a Retail Call Center
With a retail call center on your side, you can offer the necessary service of 24/7 inbound customer support. You can also offer other highly valued services. Your retail contact center can provide live online chat support for questions about your products and services. They may also provide services like order taking processing and customer experience surveying. These solutions help you show your customers that your company is responsive and values their business. You can resolve issues with flawed products or shipping problems, answer questions about products, and do it all in real time without your customers feeling frustrated with the delays associated with leaving voicemails or emails. When a customer does email your company, your retail call center can handle it right away, which provides you with another opportunity to wow your customers with immediate service.
Setting your business apart from the competition is vital to staying ahead of the curve. Providing the most responsive and highest quality customer service possible is one of the most effective ways of doing this. By adding a retail call center to your company through an experienced call center partner, you can add the best customer service while also saving on costs. Learn more about how a retail call center can give you an edge in today’s competitive retail business environment.
How ROI Solutions can Help you
ROI Solutions has been working with retail companies for over a decade and has developed into one of the fastest-growing companies in America. This is because we understand the importance of positive customer interactions. Our goal is to provide the best customer experience possible so they continue to come back to your business. Request a free quote today to learn how we can help your retail business.