Your availability and customer service can be the difference between a customer choosing your company versus a competitor. As the world becomes increasingly smaller, companies who can offer around-the-clock service have a distinct advantage against those who are not.
Of course, that doesn’t mean you need to personally sit by the phone 24 hours a day, and you don’t need to hire a team of in-house customer service agents to do so either. ROI Solutions offers a better way, with our direct response call center. Request a quote today!
Outsource Customer Service Call Center
Many customers and clients will refuse to do business with a company again after just one bad customer service experience. Second chances are hard to come by, but with our qualified outsourced customer service call center representatives, you won’t need one.
We’ll work with you to make sure our agents properly represent your products and brand in each and every call. Your customers will likely not realize they aren’t talking to an in-house employee. Each of our agents is trained to build long-lasting business-to-client relationships that will provide you with a loyal customer base.
24-Hour Answering Service
ROI Solutions 24/7 answering service allows you to take advantage of every sales opportunity day or night. You can’t afford to only be available during normal hours of operation. We provide top-quality customer service and sales agents to ensure your customers talk with a person, not a recording no matter what time of day or night they call.
Our representatives specialize in both customer retention and acquisition. We’ll work together with you to develop strategies to acquire your ideal customer. Our agents will become experts on your products and services so they are able to cater to your client’s unique wants and needs.
Through our advanced inbound call center technology, we can provide you with daily or weekly reporting services. This will inform our customer acquisition strategies moving forward, so we are able to replicate the most effective tactics using marketing analysis.
Qualified Sales Agents
At ROI solution, we hire top-quality representatives who know how to sell to individuals. We train our communications professionals to take full advantage of every sales opportunity through up sales and cross sales.
Our retail and e-commerce customer service agents will identify products and services that complement the customer’s initial purchase. They explain how different products can work together to provide an overall better experience. They communicate the value of the products and services so they don’t come off as too pushy or insistent.