CX Guides, Trends, Research, & More

Our guides to crushing customer experience in any industry

How CX is paying off for the food and hospitality industry

eCommerce CX Guide

How to build loyal customers during economic slowdowns

nearshore cx guide download

Nearshore outsourcing: everything you need to know (& how it cuts costs)

2023 cx trends guide

The top 7 customer experience (CX) trends for 2023: what you need to know

banking and finance cX guide

Why now is the time for financial services to invest in customer experience

automotive cx guide

Top customer experience trends & opportunities in the automotive sector

How insights from customer data are paying off for education CX

Best practices for modern healthcare organizations looking to improve CX

healthcare BPO guide

Learn why modern BPO is so valuable for the challenges healthcare organizations face

people sitting at a table discussing the insurance bpo guide

Dive into why customer experience matters so much for today’s insurance companies

Energy BPO guide

Learn how contact centers provide the support energy and utilities companies need

a circuit board representing our CX guide for technology companies.

Powering up your CX by balancing technical expertise with effective communication

Explore and break down why local truly is better when it comes to healthcare contact centers

Everything you need to know about call center outsourcing – services, locations, and more.

Use AI to increase productivity and service levels without replacing human agents.

2024 CX Trends

2024 is upon us, and with it, a whole new world of CX trends and expectations.

As AI advances, how are contact centers responding? Here’s what you should know.

This guide will help you improve your omnichannel customer experience strategies.