SERVICE OVERVIEW
Businesses today are looking for ways to cut operational expenses without sacrificing the integrity of their call customer service. Thankfully, ROI CX Solutions is a customer service call center engineered and streamlined to provide you with the good customer service you need to be successful. Our services are affordable, so you can grow your business without growing your overhead.
What are the Benefits of Using ROI CX Solutions as Your Customer Care Provider?
An outsourcing solution frees businesses from the time and expenses required to run an effective customer support team. Outsourcing customer support services is a proven method that eliminates the overhead cost of hiring and managing additional employees to run your customer relationship operations.
ROI CX Solutions allows you to focus your time and efforts on building your customer base, so your business can rapidly expand. When selecting a customer service outsourcing solution, consider ROI CX Solutions–our customer support and service programs are some of the best in the industry, and we’re dedicated to helping you cut costs without compromising on customer experience.
Quality Customer Care Outsourcing
When it comes to customer call management, you want complete transparency. It’s crucial that customers feel as though they’re calling your company or that they’re speaking directly to your employees. They want to communicate with people who know your products, services, culture, and brand.
At ROI CX Solutions, our customer care outsourcing team members are trained to effectively address technical concerns and provide a support solution for your specific products. They are equipped with the knowledge required to assist your customers in quickly finding a solution to their problems and answers to their questions. Because we understand how important it is to your business, our programs allow you to analyze our performance to help make sure that your support programs have the flexibility to respond to unforeseen trends and call volume surges.
When your clients connect with our customer service representative, they will be greeted by a caring, well-trained customer care expert.
Customer Care Outsourcing Programs
In addition to saving money on hiring and managing employees, customer service outsourcing has many advantages. When searching for the perfect solution for your company, it’s important to find a solution that offers a wide range of programs to meet all your business needs. Here at ROI CX Solutions, our customer service programs include:
Our customer service management programs include real-time online data access to our client’s databases via the Internet or direct connect.
- Inbound Call Center Services
- Outbound Telemarketing
- Customer Care / Customer Support
- Technical Support Services
- Overflow/After Hours Customer Support
- E-commerce Order Taking
- Dedicated Agents
- Product Information Requests
- Third Party Verification
- Direct Response Order-Taking
- Catalog Sales
- Seminar Reservations & Appointment Setting
- Business Phone Answering Services
- Application Processing
- Customer Surveys
- Order Taking
- Subscription Renewals
- Retail Call Center
- Direct Mail
- Virtual Receptionist Services
- Voice Mail
- Web-Chat / Email Response
- Toll-Free Numbers and Greetings
- Customized Customer Service Solutions
FAQs About Customer Care Outsourcing
What Is the Role of a Customer Service Provider?
The main job of a customer service provider is to interact with customers on behalf of a business or organization through various channels, like the phone, chat, email, or SMS. Representative’s jobs and responsibilities change based on client requirements and may include:
- Resolving product or service issues, providing technical assistance, and troubleshooting problems remotely.
- Providing comprehensive and easy-to-digest answers about a company’s offerings and processes.
- Processing order-related transactions like returns, exchanges, and cancellations promptly and efficiently.
- Informing customers about a company’s ongoing promotions and special offerings.
- Dealing with customer complaints, bad reviews, and negative feedback to ensure fast and effective resolution.
- Engaging with customers as a proactive approach in providing support, including asking for feedback, interacting on social media, and notifying them of potential and actual issues.
- Analyzing and tracking KPIs and metrics to improve customer experience and satisfaction.
Is Outsourcing Customer Service Cheaper?
Yes, it is. Outsourcing is less expensive than having an in-house customer service team. In general, outsourcing costs significantly less than hiring full-time employees to do the same work. A company can base the employee cost on actual working hours or the number of resolved cases instead of a full day’s rate, which is less cost-efficient.
Staffing costs are higher because of salaries and benefits that companies are required by law to offer. When companies outsource, they save on recruitment-related costs, mainly training new hires.
Another area where organizations can reduce expenses is infrastructure. Outsourcing the job means there’s no need to invest in additional office space, equipment, and software licensing—the service provider will cover all these necessities in the contract.