Cross-Selling & Up-Selling Services | ROI Solutions

Up Selling Cross-Selling

Up-selling Cross-selling

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One of the most important services ROI Call Center Solutions can provide is the art of up-selling and cross-selling. The reason why these services are so valuable is because they maximize the potential of each and every phone call. In fact, up-selling and cross-selling can result in an average of forty percent (40%) additional gross sale per telephone call. ROI Call Center Solutions deliver three different effective selling techniques: technology, training, and statistical analysis.

Cross-selling and up-selling are established methods of improving your sales and increasing customer loyalty. Up-selling is the practice of offering customers a product in addition to the product they are currently purchasing. Cross-selling refers to selling items that are related or can be integrated with the item being sold. Both techniques can increase sales volume and provide a valuable service to your customers.

Why Choose ROI Solutions?

As leaders in our industry, ROI Solutions is driven to succeed on a foundation of core values and beliefs.

ROI Call Center Solutions believes customer care and contact centers fail to put into practice the cross-selling and up-selling basics during their customer interaction. This is the main reason most call centers struggle to get maximum return on their given investment.

We focus on the fact that up-selling and cross-selling should be a must-followed principle in all call centers because cross-selling and up-selling services are a proven strategy to get a much better ROI.

Our cross-selling and up-selling techniques are designed to upgrade existing customers to their new line of products and services. Our trained team of professionals strictly monitor these metrics and KPI’s to effectively generate more revenue.

Benefits of Cross-selling & Up-selling

Utilizing the cross-selling and up-selling feature of ROI Call Center Solutions’ selling techniques includes the following benefits:

  • Your company will build a good rapport with potential customers and increase your global customers base.
  • We help to reduce the escalated calls and offer repeated call
  • Each call will increase in quality and productivity
  • You will maximize your face-time or phone time utilization

Methodologies Adopted by ROI Call Center Solutions

  • We ask open-ended queries to customers.
  • We make the customers feel comfortable with all their questions.
  • We give sufficient time and consideration to all the customers to voice their queries.
  • We avoid the confusion of any customer relating to regulations and policies.
  • We work to make our customers feel at ease thereby increasing their sales gradually.