Customer Service Outsourcing Solutions | ROI Solutions

Customer Service Outsourcing

Customer Service Outsourcing

With award-winning customer service outsourcing like ours, why trust your customers to anyone else?

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We don’t mean to brag but…

We realize that as a customer service outsourcing partner we are on the front lines representing our client’s brands to their customers. Growing the valuable relationship, between you and your customer, is something we understand. That is why we make it a first priority to act as a partner with our clients. One of the greatest ways we do that is by helping them build their brands and their business.

We have helped many of our clients consistently grow their brand in the marketplace. Through our efforts we’ve been able to win the SSPA Excellence in Service Operations award for one of our clients, helping them beat out companies such as Hewlett Packard, Dell, Xerox, and other well-established customer support outsourcing companies. It is success stories like that which make us excited to work with our clients.

When working with us you will find that not only do you get great service, you get a business partner who will bring valuable recommendations and insight to the table to help you grow your business and bottom line. We understand that your success is our success and we want to help your business grow.

But wait! There’s more!

ROI Customer Service Solutions is an award winning provider of outsourced customer service and call center solutions for online and catalog retailers, direct response advertisers, financial institutions, hosted telecommunications, website hosting, clothing retailers, government, and higher education. Here are some of the reasons why the nation’s top brands choose ROI:

  • We provide the best in customer care, inbound and outbound sales, technical support, customer relationship management, order taking and processing, chat support and email response.
  • ROI Solutions provides a world class customer service experience at every customer touch point.
  • Inbound customer calls, chat, and email are handled with the highest degree of professionalism and care by our award-winning team.
  • Outbound services include customer experience surveying, market research, lead qualification, customer retention, and prospect qualification programs.
  • We offer dedicated 24x7x365 live support along with seasonal programs, after hours, and overflow services. Our team is flexible and will tailor our programs to your needs to ensure your ultimate satisfaction.

What’s ours is yours. What’s yours is our priority.

We are extremely passionate about your brand. We dedicate ourselves to communicating your brand message and delivering a positive interaction at every customer touch point.

Your customers are your most valuable asset and we treat this relationship very seriously. That is why we recruit, hire, and train people who will fit your needs and represent your brand with the highest priority. We work hard to train every agent to become your top Customer Care Specialists, immersing them in your brand and educating them on your products and services. All of our training programs are built with direct input from your customer care team, so there is no doubt in your mind that we are getting it right.

When considering outsourced customer service, be sure to talk to the award winning team at ROI Utah Call Center Solutions. You’ll find that we offer the highest level of personalized customer service to represent your brand with pride.

Our Culture – Customer Service

ROI Call Center Solutions has been a chosen customer service outsourcing partner for several global brands. Some of its service partners include The Men’s Warehouse, Visa, and Samsung, to name a few. At ROI Call Center Solutions we’ve aligned the entire organization around one culture: to provide the best customer experience possible. With our focus on a culture of excellent customer service, we have grown our client’s brands to be the best in their industries.