Outsource Order Takers
Online shopping has opened a world of possibilities to businesses everywhere, but click-to-order services have a few drawbacks. Online order taking services are great at making ordering easy, but web store pages and individual item pop-ups are limited at answering detailed questions about products or services.
Sometimes it is just easier to speak with a customer service representative and ordering by telephone. This is an aspect of retail that’s not going to disappear any time in the near future. That is why ROI Solutions offers inbound call center taking services designed to answer your customers’ questions and provide them with a positive experience that is profitable for your business.
Professional Order Takers
ROI Solutions ensures that every customer call is handled by professionals taking orders in a timely and friendly fashion. We put each of our team members through a rigorous training program, and we make sure they are educated on the specifics of your brand, your products, and your services.
When you choose to outsource with ROI Solutions, you’ll find our order entry takers are provided with all the information they need to quickly and completely answer customers’ questions.
Benefits of Outsourcing Services
How much are missed sales costing you? Today, many businesses are choosing to outsource their order taking services to allow sales to continue beyond the regular 9-5 business hours.
Outsourcing order entry services allows businesses to handle orders 24 hours a day, 7 days a week. Any set of instructions may be submitted to forward to your customer, such as product information, specials, cross selling opportunities, pricing, payment options, etc.
Additionally, outsourcing online order taking allows guests to access your website’s live agent callback feature. Whether they prefer live chat over the web, or toll free phone access, your customers always have access to live interaction with our professional order entry takers. Without outsourcing, this constant connection with live order entry takers just isn’t possible for many companies, and causes them to lose valued customers.
Call Us Today to Learn More About Our Order Taking Call Center
We understand that without sales, businesses can’t survive, and when outsourcing order taking services, businesses expect a reliable outsource company that can keep up with the demands of a growing business. That is why here at ROI Solutions we create a comprehensive outsourcing solution that fits your business, products and services.
Discover for yourself the ROI Solutions difference, simply call us today at (385) 207-7588 or email us at [email protected].