Recent studies reported that poor customer service is costing businesses $62 billion per year. Eliminate bad customer service by using an order taking service. These professionals are rigorously trained and understand the importance of not only efficiency and accuracy, but of adapting to each customer’s needs. This personal touch conveys a trustworthiness and keeps customers returning to your business.
How much are missed sales costing you? Today, many businesses are choosing to outsource their phone order taking services to allow sales to continue beyond the regular 9-5 business hours.
Order entry outsourcing allows businesses to handle orders 24 hours a day, 7 days a week. Any set of instructions may be submitted to forward to your customer, such as product information, specials, cross-selling opportunities, pricing, payment options, etc.
Additionally, outsourcing online order taking allows guests to access your website’s live agent callback feature. Whether they prefer live chat over the web or toll-free phone access, your customers always have access to live interaction with our professional order takers. Without outsourcing, this constant connection with live order entry takers just isn’t possible for many companies and causes them to lose valued customers.