Order Taking Service

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Overview of Order Taking Services

When customers are ordering something simple, an automated telephone order taking system is usually sufficient, but oftentimes the buyer will have questions that are best handled with a telephone call. By contracting with an order taking call center, you can provide personalized, top-tier customer service.

Outsource Order Takers

Online shopping has opened a world of possibilities to businesses everywhere, but click-to-order services have a few drawbacks. Online order taking services are great at making ordering easy, but web store pages and individual item pop-ups are limited to answering detailed questions about products or services.

Sometimes it is just easier to speak with a customer service representative and order by telephone with an order taking call center. This is an aspect of retail that’s not going to disappear anytime in the near future. That is why ROI CX Solutions offers call center order taking services and order entry outsourcing designed to answer your customers’ questions and provide them with a positive experience that is profitable for your business.

Professional Order Takers

ROI CX Solutions ensures that every customer call is handled by professionals taking orders in a timely and friendly fashion. We put each of our inside order takers through a rigorous training program, and we make sure they are educated on the specifics of your brand, your products, and your services.

When you choose to outsource with ROI CX Solutions, you’ll find our order entry takers are provided with all the information they need to quickly and completely answer customers’ questions.

Benefits of Outsourcing Order Taking Services

Recent studies reported that poor customer service is costing businesses $62 billion per year. Eliminate bad customer service by using an order taking service. These professionals are rigorously trained and understand the importance of efficiency and accuracy and adapting to each customer’s needs. This personal touch conveys trustworthiness and keeps customers returning to your business.

How much are missed sales costing you? Today, many businesses outsource their phone order taking services to allow sales to continue beyond the regular 9 to 5 business hours.

Order entry outsourcing allows businesses to handle orders 24 hours a day, 7 days a week. Any set of instructions may be submitted to forward to your customer, such as product information, specials, cross-selling opportunities, pricing, payment options, etc.

Additionally, outsourcing online order taking allows guests to access your website’s live agent callback feature. Whether they prefer live chat over the web or toll-free phone access, your customers always have access to live interaction with our professional order takers. Without outsourcing, this constant connection with live order entry takers just isn’t possible for many companies and causes them to lose valued customers.

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How Does An Order Taking Call Center Work?

Your order taking service will receive customized training to become experts on your brand and products. They will answer questions and process the orders, leaving you more time to concentrate on production and marketing. The order taking call center will also, whenever possible, integrate with your order-processing system, additionally streamlining your order fulfillment process.

Automated vs. Professional Telephone Order Taking

Instead of having service representatives take orders, businesses now can utilize technology for order processing. With an automated telephone order-taking service, you can automatically assign tasks, process orders, and verify them. Customers placing orders will also receive updates in real time.

In a professional telephone order taking process, live operators handle tasks manually, such as completing order forms and communicating with customers. Many companies believe this makes human errors more likely and may opt for an automated system. Using an automated telephone order taking system, however, is not without drawbacks.

The reality is that the majority of customers still prefer talking with a live operator before placing orders. A human touch reinforces the legitimacy of the business and assures customers that you are already processing their orders.

What’s more, many people are more comfortable with having a live person assist them and walk them through the process. Whenever a concern or question arises, customers can get a response right away.

At times, automation can hurt customer service when a business takes the focus away from customers. Depending too much on technology to reproduce human interactions can weaken your bond with them. Empathy and emotion play a big part in persuading customers to place orders and having them look forward to doing more business with you.

Who Should Use An Order Taking Answering Service?

Any retail business should utilize a phone order taking service to capitalize on those off-hour sales. As the owner/manager, you can be at home, relaxing, while your order answering service handles the Internet Rush Hours between 7:00 p.m. to 11:00 p.m.

Online ordering and offsite order taking services are not just for product-driven businesses. Service providers can profit significantly through the use of an order taking answering service. We provide order taking services for a variety of industries. These are just some of the industries we have specialized order taking services for:

  • eCommerce Order Taking
  • MLM Order Taking
  • Retail Order Taking

ROI CX Solutions’ Order taking call centers are available 24/7/365, so you never miss a call and a potential sale. Our call centers also have bilingual staff proficient in over 21 languages, which can open doors for you in new markets.

You can also work with your order taking call center for additional services like upselling and cross-selling to encourage the customer to upgrade to a larger or premium product or service, or to urge clients to purchase additional items related to their original product.

Call Us Today to Learn More About Our Order Taking Call Center

We understand that without sales, businesses can’t survive, and when outsourcing inbound order taking services, businesses expect a reliable outsource company that can keep up with the demands of a growing business. That is why here at ROI CX Solutions we create a comprehensive outsourcing solution that fits your business, products, and services.


Our clients represent some of the most recognized customer service brands in the world – thanks to their partnership with ROI CX Solutions. We drive customer service with a brand-focused, industry-leading strategy that delivers happier customers, better retention, and better business results every time.

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