PROPERTY MANAGEMENT SERVICE OVERVIEW
Whether it’s a leak at 3:00 AM or a power outage over the weekend, 24/7 availability is critical for good property management. But around-the-clock tenant care is exhausting–and too much for one person, or even one team, to manage.
That’s where ROI CX Solutions comes in. Our professional property management call center is open 24/7/365 to handle tenant questions and concerns. Our excellent over-the-phone service will build tenant relationships and save you valuable time and money
What You Can Expect from Our Property Management Call Center
There’s a reason we’re called ROI CX Solutions.
We know you’re taking a risk by hiring our answering service for landlords, and we work with you to maximize your return on investment.
We build strong tenant relationships by being readily available.
There’s nothing more frustrating than having an unresponsive landlord or property owner. Tenants need to know they are in good hands and that issues will be addressed quickly and with attention to detail.
Our virtual receptionists are trained to provide first-class service day or night. By quickly answering tenant calls–and actively providing solutions–our agents build trust and strengthen your relationship.
We provide full service at a fraction of the cost.
With a centralized answering service for property management, you will both streamline and scale your processes. We provide:
- Inbound Customer Service
- Emergency Maintenance Services
- Scheduling Services
- Concierge Services
- Tenant Screening & New Application
- Intake Services
ROI CX Solutions is a one-stop shop ready to save you money and support your growing business.
We increase loyal clients and tenants.
Research shows that, on average, it costs a company three months of rent each time there is tenant turnover. And that doesn’t include the lost rent while the unit sits vacant. Tenant turnover is costly.
But happy tenants–who know their needs are met and their properties cared for–stay significantly longer. Our agents’ proactive care increases your retention rates and further builds your tenant loyalty.
Maintenance Request Services
The most common tenant call is maintenance requests. It might be a running toilet or a clogged gutter. Or it could be an emergency that requires immediate attention. That’s where we come in.
Our team is always on call to field big and small maintenance calls. We sort incoming requests by order of priority. That way maintenance emergencies are handled right away, while less urgent needs are attended to in proper time. And we take all our cues from you, providing excellent customer service just as would.
New Tenant Services
Easing the transition of moving takes you from being a good property management company to a great one. New tenants naturally have lots of questions and need support.
From scheduling tours to conducting tenant screening to providing property information, we partner with you. Let us support new tenants as they consider your rental property, sign the lease agreement, and move into their new space.
Why Choose ROI CX Solutions?
More than just a call center, ROI CX Solutions provides excellent tenant services. Our team of dedicated agents is ready to handle maintenance requests, property concerns, and new tenant care 24 hours a day. Contact ROI CX Solutions to learn how we can support you and your tenants today.