Education is a great field. As an institution, you get to connect eager people thirsty for knowledge to the information that can lead to life-changing careers and opportunities. It is a chance to make a positive change in the lives and communities your organization serves.
Education also comes with a lot of questions. It can be complicated for any student, particularly for people new to higher education, student loans, and admissions processes. To keep your students and prospective students informed and on track, you need to be able to provide them with all the information and resources necessary to help them navigate the hurdles from admission to graduation.
That is why partnering with ROI Call Center Solutions makes sense for your educational institution. Your students get access to live customer service and support to answer all their questions any time of the day, and you get the peace of mind that comes with knowing that no prospective student misses out on key information that would help get them enrolled at your institution. As an added bonus, we save your organization money when you outsource this key function to ROI.
Higher Education Call Center Services
Going to college, or going back to college, is a major decision. For prospective students, the process brings with it a lot of trepidation and questions. As an institution of higher education, you do not want to miss the opportunity to enroll new students because they lacked the information they needed to navigate the process.
Our team of call center professionals will represent your institution and be ready to answer any questions your prospective students may have. We deliver information about your organization just as you would yourself. We will help prospective students with the application process, the enrollment process, financial aid questions and applications, and getting registered for classes. We will be there to share the details of each of your programs so students can decide what program works for them and their career goals. If they need to speak with one of your administrators or instructors, we will make that connection. That way, you get the pressing calls that require your attention in a timely manner, while our team takes care of answering all of your initial inquiries and general information requests.
Department of Education Customer Service
As you know, one of the biggest perceived challenges for new students can be navigating the ins and outs of student loans and Federal Student Aid. ROI Call Center professionals are trained to provide the latest information to your current and prospective students. We field all incoming calls and relay calls to your staff when necessary while handling all other inquiries to keep your students on their educational path. This frees your team to focus on other tasks and helps save you money by outsourcing this vital but consuming aspect of running a successful institution.
From providing information and links for student aid information to following up to keep the process moving, we help fill an important part of your operations. Our professionals give your organization a friendly, informed, and helpful voice to walk students through any obstacle they encounter on their path to enrolling in your courses.
Higher Education Lead Generation
We know how important it is for your institution to reach more people to get students enrolled each year. We field inquiries from prospective students and offer all the latest information you want to be provided to them. Our team is skilled at delivering your value propositions and linking interested people to your team so they can get enrolled. We can even take applications or initial application information over the phone to get the process moving along. We offer timely and professional follow up so you don’t miss a single lead. We can help you schedule campus tours and provide reminder calls to make sure your prospective students feel welcome and supported. Our higher education lead generation services will help your organization stay ahead.
Turn to ROI Call Center Solutions to increase your higher education institution’s capacity to reach and secure more students for your programs. We offer time and money saving services that get results. Our 24/7 availability makes your institution accessible and supportive of your future students. Contact us today for a free no-obligation quote and learn more about what ROI can do for you.