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ROI Call Center Solutions Blog

June 12, 2018
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All companies need a strong customer service manager that is able to solve problems and help customers. There are several different skills needed to work effectively with customers, so if you find yourself dealing with customers and customer issues regularly, you should consider getting a customer service manager for your company. If you have more

May 29, 2018
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Connecting customers to the right person can be a challenge, especially if your staff is already overwhelmed with inbound communication. Automated answering services can help you connect your customers to the right person while reducing headaches and lowering cost. And, while automated answering services are often stereotyped as creating a hassle for the customer, they

May 16, 2018
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When you operate your own small or medium-sized business, it can be hard to find the time and resources to gather new sales leads. These leads are often the lifeblood of a business; few companies survive without continuously bringing in new customers. Lucky for you, it’s easier and more efficient than ever before to generate

May 1, 2018
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Have you ever gotten a customer service email that totally turned you off of the company? You think, “OK, that was just bad.” Whether the email didn’t address your concern, sounded too formal or too casual, or looked like it was written by a corporate robot, it just didn’t work. That’s exactly the kind of

April 25, 2018
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The foundational concepts of every sales team are upselling and cross-selling. They’re the strategies that help every sales representative reach their quarterly goals and quotas. Better yet, they’re a win-win for both the customer and for you: the customer gets a more complete set of products that they find useful and interesting, and you get