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ROI Call Center Solutions Blog

July 20, 2018
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The amazing tools and environment available to entrepreneurs today—which include the Internet connecting us to new customers—make it easier for anyone to be an entrepreneur, including your competitors. So, it’s vital to understand how to retain customers for the long-term through customer retention strategies. The Monetary Value of Customer Retention Strategies Like many entrepreneurs, you

July 13, 2018
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How you answer your customer services calls is important. The state of your call center often determines customer experience and customer retention. Call centers are usually the first resource customers reach for when they have questions, comments, and concerns about your product or services, so it is vital that customers feel heard and understood. A

July 5, 2018
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Businesses are started with big dreams and new ideas. As new companies get off the ground there are so many things to learn about running a business—every day something new to tackle—that you can get lost in the day to day activities and logistics of running a business and feel like the big dreams you

June 12, 2018
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All companies need a strong customer service manager that is able to solve problems and help customers. There are several different skills needed to work effectively with customers, so if you find yourself dealing with customers and customer issues regularly, you should consider getting a customer service manager for your company. If you have more

May 29, 2018
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Connecting customers to the right person can be a challenge, especially if your staff is already overwhelmed with inbound communication. Automated answering services can help you connect your customers to the right person while reducing headaches and lowering cost. And, while automated answering services are often stereotyped as creating a hassle for the customer, they