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ROI Call Center Solutions Blog

November 20, 2017
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The right customer service outsourcing company can be a significant asset for both new and established companies. Before committing or dismissing this option for your business, it’s important to understand the benefits and considerations of outsourcing your customer service to a call center. Benefits of Outsourcing Customer Service Cost Reduction Using a call center can

November 13, 2017
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There’s no doubt about it—millennials have changed the world. Along with things like Facebook, Twitter, and “shopping local,” the Net Generation has also changed the way the world does business. Businesses are now more flexible with work schedules, as millennials have made working remotely a common, effective strategy. Young entrepreneurs have mastered the art of

November 6, 2017
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With this expert 3-step guide you can quickly boost your customer service experience. Such a simple everyday task influences a business in ways we often forget. In an era of advancing technology, we have to ask, are we making the customer experience better or worse? It may feel like with all the technology we are

November 2, 2017
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When it comes to your business, customer service is everything. It’s likely that for most of your customers, their primary interaction with your business will take place over the phone rather than in person, which is why it’s essential to be sure your call center representatives are highly experienced, possessing the skills they need to

October 26, 2017
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The physical conversion entails such actions that make it possible for your call center to handle inbound sales. Your hiring process may need to change in order to better identify, screen, and recruit prospective employees. Rewrite job descriptions so you can more easily hire call center agents that are experienced in selling skills and the

October 20, 2017
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Fact: Every time the phone rings, your business has the opportunity to either make money or lose it. Fact: If placed on hold, most customers hang up. Fact: If sent to voicemail, most customers won’t leave a message. Fact: Unanswered calls and calls placed on hold cost your business a lot of money. Failed Phone