Trying to run your growing business while also manning the phones can be tiresome and demanding, not to mention inefficient. Implementing an in-house customer service branch is an option, but it’s often costly to get started and maintain. That’s why it’s becoming more and more common for businesses to outsource their customer service department to
There may come a point when your business gets overwhelmed with incoming calls. When this occurs, you may be looking into hiring an answering service. But first, what exactly is an answering service? What type of assistance can they offer, and is employing one a good and profitable idea for your business? If you’re asking
Reducing the amount of time your customers wait is a crucial part of a successful business. No one likes to wait–it’s pretty much a fact of life. In fact, the majority of callers hang up after just 2 minutes of hold time–and then 34% of those people won’t even call back. In today’s society of
When it comes to providing excellent customer service, many businesses fall short in hitting all the marks. However, when looking at the success of the nation’s leading customer-forward businesses like Chick-fil-A and Amazon, it’s clear that focusing on the wants, needs, trends, and feedback of customers is critical if you wish to outshine competitors.
It’s exciting to have a growing business, but with that expansion often comes big changes and growing pains. Some companies think they can do it all despite the increase in employees, cash flow, and responsibility. But the added burdens can really hurt your employees, decreasing performance and increasing stress. Worst of all, the responsibilities you
Even if your closing time is 6:00 pm, that doesn’t mean you should stop doing business at that time. Your customers’ day ends hours later and in a global marketplace, business takes place 24 hours a day, 7 days a week. If you think that setting up a simple voicemail system will be enough for