Manager assist for real-time coaching
Managers can hop in to help at any time. When required, managers are able to step in and act as a coach in real-time, offering their expertise and experience for more complex issues or difficult customers, preventing smaller problems from escalating into big ones.
AI-driven knowledge access
Agents can find the answers they need right at their fingertips, accessing your company's full knowledge base with ease in an easy-to-search large language model (LLM).
Resolve faster, escalate less
Get to the bottom of customer inquiries fast. AI agent assist provides agents with an intuitive workflow for gaining insight into customer questions and concerns, resolving issues with greater ease, and preventing problems from escalating. You can even save time between calls with instant summaries. Agent assist AI makes post-call documentation a cinch, allowing agents to focus on improving the customer experience.
Real-time sentiment analysis for self-improvement
Agent assist pays attention to both the word choices and the emotion behind what customers say, clueing the agent into conversational subtext they might be missing out on and suggesting different approaches with a higher likelihood of customer satisfaction.
Improve customer satisfaction
AI agent assist offers major utility in promoting higher customer satisfaction scores. Agent assist software allows agents to listen more intently to customers and pick up on subtler communication, and that attention to detail shows to customers. By not only showing that you understand their concerns but also quickly offering relevant, helpful information and support, you allow customers to feel heard and valued.
Intuitive training and onboarding
Agent assist can offer a far more intuitive training experience for new agents, offering realistic scenarios and tailoring the training experience to the agent's unique expertise and training needs. AI tools can provide a more streamlined and efficient onboarding process, allowing new agents to become proficient in the right tools and techniques in less time.
Reduce agent burnout and boost retention
With AI agent assist, agents are supported in a way that considerably lightens their mental load reducing their likelihood of burnout and making it much easier for managers to retain the best agents.
