Offshore Contact Center Services | CX, Telemarketing, Lead Qualification| ROI CX Solutions

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What is offshore outsourcing?

Offshore outsourcing is a business relationship where an organization contracts a business in another country to carry out an essential function of their operations, such as customer service. Contracting a call center for offshore outsourcing is an excellent way to tackle your customers’ needs and allow you to focus on other parts of your business.

Offshore call center outsourcing is a great asset, with advantages like:

Affordability
Efficiency
Around-the-clock service
Worldwide talent pools

Thanks to a variety of favorable economic, tax, and cultural reasons, partnering with an offshore customer service company can greatly benefit your customer experience (CX) as well as your bottom line.

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In-house call centers have a cost and attrition problem

Running your own call center in-house may sound like a winning prospect for the convenience of operating under your own roof. However, what many businesses overlook at first glance is that in-house call centers require significant investments.

In-house call centers have hidden costs, such as:

Expensive hardware, software, and infrastructure
Regular maintenance and upgrades
Attrition
Hiring, onboarding, and training

Additionally, the work culture in the United States and Canada views call center work as a “stepping stone” job, which makes it all the more difficult to court and keep top talent in the long run without spending most of your budget on payroll.

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Offshore call centers are cost-effective and easier to staff

An outsourced call center has already invested in the technology and infrastructure they need to keep your call center services in operation, so your expenses are limited only to the list of services they provide, which will be a fraction of what you’d pay running it yourself. In the case of offshore call centers, the different economic situations in offshoring hotspots around the world also make the cost-per-agent even lower in comparison to onshore outsourcing.

Recruiting for an offshore call center opens up your talent pool considerably, giving you access to skilled customer service agents across the globe. The work culture around call centers is also viewed very differently in common offshoring locations, like:

The Philippines
South Africa
Belize
Tunisia
and many others

In countries that see a lot of offshore contact center work, these services are more often seen as viable long-term careers, rather than stepping-stone jobs, making attrition in these locations much less pronounced.

Offshore services we provide

24/7 customer support

Whether you need 24/7 customer support or extra staff to help during busy hours and seasons, our offshore call centers are the perfect solution. We thoroughly train our staff so they understand the nuances of your business and can help your customers over email, phone, or chat.

Appointment scheduling

Getting appointments on the calendar is the first step to nurturing leads. Though the task sounds simple, it takes time and dedication to make it happen. Let us take this job off your plate. We’ll supplement human care with data-driven automations so you’ll have all the information you need for your next appointment.

Order processing

Give your customers a smooth delivery experience by providing a seamless way to create or update orders with accuracy and security. Agents can assist customers in tracking the status of their existing orders, making changes to those orders, cancelling orders, or initiating new ones entirely.

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Surveys

Surveys are an important way to learn more about your customer base. We’ll send emails or make phone calls to gather valuable feedback on behalf of your business so you can make more informed decisions about where your company should be headed in the future.

Lead qualification

Need to improve the flow of your sales funnel? We can help. Using a data-driven approach, our team will nurture and deliver quality leads that convert into paying customers. We’re ready to step in and develop relationships with leads that are teeming with potential.

B2C telemarketing

ROI CX Solutions is well-equipped both to take and make calls on behalf of your company. You’ll save money by not having to buy all of the phones, desks, and computers needed to outfit a whole in-house call center. We also train representatives with years of expertise, informing their ongoing education with more dedicated customer support.

B2B telemarketing

Hiring and training an in-house telemarketing team takes a great deal of time and resources. Outsource the job with our offshore call centers, and we’ll hire the perfect team for your needs. Our experienced specialists design an effective telemarketing plan that helps your company grow and cultivates relationships with the partners you rely on to do so.

ROI CX Solution’s offshore call centers

ROI CX Solutions can help you with all of your offshore call center needs. We’ll answer phone calls, send emails, or offer live chat support at any hour of the day or night—but we also do more than just respond to requests.

We handle various call center functions that help your company grow, such as:

Telemarketing
Inbound & outbound support
After-hours & overflow support
Appointment scheduling
Order taking & billing
and many others.

We chose the name ROI CX Solutions because we deliver consistent returns on our customers’ investments, and we carry that approach into everything we do, including offshore call center services.

Industries we serve

Ecommerce

Offer accessible customer support for your products and services via chat, email, phone, social media, and video channels with ROI CX Solutions.

Healthcare

We securely handle all patient information and accurately schedule appointments so your office can focus on delivering comprehensive award-winning care.

Insurance

Our teams handle policy inquiries and claims processing, streamlining operations for more accuracy so you can serve more clients with higher quality care than ever.

Legal

ROI supports your legal firm by streamlining client communications and case management via secure industry-leading technologies.

Retail

ROI boosts the efficiencies of your brick-and-mortar and online retail stores through comprehensive infrastructure, empowering you to answer more customer inquiries and retain more customers.

Utilities

We manage the urgent utility requests from your community members with sensitivity, getting them the help they need when they need it.

And many more...

Other services we offer

Call center outsourcing

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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Upselling and cross-selling

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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Lead qualification call center services

Continue your company's growth and promote additional revenue by focusing the energy of your sales representatives on leads most likely to convert to paying customers.

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Offshore Call
Center Services

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What is offshore outsourcing?

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Just a few of our satisfied clients

In-house call centers have a cost and attrition problem

Offshore call centers are cost-effective and easier to staff

Enjoy wider profit margins and more consistent staffing