Imagine your version of perfect customer service. You’re probably thinking assistance and advice, hopefully with kindness and transparent salesmanship. What about protection and security? At ROI Call Center Solutions, we are committed to proactively providing data and information protection. In keeping this commitment, ROI Solutions is PCI and HIPAA compliant in its technology and security procedures. Encrypted databases and robust network security devices and policies ensure maximum data security. Below we’ll discuss how and why our call centers comply with PCI and HIPAA standards.
What Is PCI?
PCI is a security standards council launched in 2006, composed of five global payment brands: American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc. In a joint effort, the PCI Security Standards Council works to help companies comply with PCI DSS (PCI Data Security Standard). Companies like ROI Call Center Solutions are offered comprehensive standards and supporting materials to enhance payment card data security.
PCI empowers its certificate recipients in data security through development, management, education, and awareness. Visit PCI for more information and education.
Our compliance with PCI Security Standards is a commitment to customer service and customer payment card security. Compliance with PCI DSS may seem like an unnecessary expense of funds and time, but as we strive to provide customer service and professionalism to those we serve, security is number one. As our team at ROI strives to provide you with tangible and visual results, we also know you need peace of mind and confidence.
Compliance with PCI means our systems are secure, and that your customers can trust that their financial card information is protected both during payment and after they have completed a transaction. It’s our belief that customers who feel that their information is valued and protected will return for more business in the future, while also helping others feel confident about starting business with ROI Call Center Solutions.
We believe that our compliance is also a benefit and investment for the future. As we work with PCI to stay current on security trends, we will be in a position to serve you and your customers for business generations to come. We are constantly pushed to identify and build improvements into our own IT systems, allowing us to always be trusted. Our commitment to security will give you to peace of mind you need to confidently trust us with your customers.
Our compliance also positions our company as a whole to comply with other important regulations, and ultimately help you achieve your business goals.
What IS HIPAA?
The acronym HIPAA stands for Health Insurance Portability and Accountability Act, passed by congress in 1996. HIPAA provides the ability to transfer and continue health insurance coverage of American workers when changing or losing a job, reduces fraud and abuse, mandates industry-wide standards for health care information on electronic billing and other processes, and requires the protection and confidential handling of protected health information.
At ROI Solutions, we are committed to being able to handle any of your medical call center needs. In compliance with HIPAA, we are positioned to protect information from fraud, abuse, and mishaps with healthcare and electronic billing information. This important and sensitive information is critical to your business and the wellbeing of your customers.
HIPAA allows your customers, clients, and patients the protection they deserve and expect as they receive the services and products they need. Everyone deserves the right to be protected, especially by those they are doing business with. Trust and customer confidence are the byproducts of HIPAA compliance. We comply to guarantee you the protection and security you need. After all, excellent customer service requires more than just providing a friendly agent to solve simple customer concerns—best-in-class service offers proactive solutions for customers and advanced planning and systems to ensure that sensitive patient information stays secure.
For more information about HIPAA and why we comply click here.
As you begin or continue your search for call center solutions and options, remember that customer service is far more than communication and simple trouble shooting, it is proactive commitment and compliance to the best and highest standards of data and information protection. Here at ROI Call Center Solutions, we are happy to standby these commitments.