Case Study
Finance Industry
How we helped a global payments company generate over $22 billion in new annual revenue
CLIENT OVERVIEW
Our client is one of the world’s leading payments technology companies, connecting customers, business’s financial institutions, and governments in more than 200 countries and territories to fast, secure, and reliable digital currency.
CHALLENGE
Despite the overwhelming size of their company, our client was in need of a team that could help them increase the monetization of their existing client list and expand into new territories and verticals. They needed a vendor capable of providing Supplier Enablement services to drive acceptance of company-branded products.
SOLUTIONS
ROI CX Solutions developed several strategies to drive card acceptance from existing users and drive new supplier card acceptance
ROI SOLUTIONS
- Developed new scripts and standardized CX best practices
- Leveraged A/B testing for industry insights
- Built out stringent KPIs and ensured improvement of KPIs for the client and our tea
RESULTS
ROI CX Solutions has developed a long-term relationship with this global client and offered best-in-class supplier enablement services. By innovating cutting-edge methods to measure the true gross development value impact, ROI improved business-to-business acceptance.
We have achieved a 45% lead conversion rate, captured 48% of customer-budgeted financial expenses, and generated over $22 billion in new annual revenue, all while improving the overall executive support and processing program we provided.
CLIENT QUOTE
We are proud to partner with ROI CX Solutions and have been impressed with their industry expertise and agility in developing innovative solutions to drive our business growth. Their top-notch supplier enablement services have played a critical role in our success, helping us achieve significant results in terms of lead conversion, capturing budgeted expenses, and generating new revenue. We look forward to continuing our long-term partnership with ROI CX Solutions and entrusting them with additional responsibilities to further improve our services.