Do you feel overwhelmed with the demands of running a growing business? If so, it might be time to consider the various ways you can delegate tasks to make your company run smoother and grow faster. With customer service being one of the most influential contributors of a successful business, outsourcing these efforts can make a huge difference in the way your company builds positive and lasting relationships with consumers.
Not sure if your company is at the outsourcing point yet? These six signs can help you determine if and when it’s time to outsource your customer service.
1. You’re Spending A Lot Of Money On Customer Service
If your company is running an independent customer service department, chances are you’re spending a substantial amount of money targeting new customers and growing your business. In fact, research shows that acquiring new customers can cost companies more than five times as much as satisfying and retaining current customers.
Outsourcing your company’s customer service can cut back on the costs while also providing clients with the assistance and care they need to remain loyal clients. Studies have shown that by boosting your retention rates by just five percent, your business can actually raise overall profits by 25 to 125 percent.
2. Your Employees Are Juggling Too Much
Is your business so swamped with customer service demands that you and your employees are having to take on a greater workload? Do you feel like this is distracting from overall company goals? By handing your customer service needs over to outsourcing specialists, you and your staff can manage a reasonable workload and your customers will be getting the support and care they need with qualified and trained professionals.
3. You Need Someone With Customer Service Expertise
Unlike in-house customer service representatives, outsourcers are trained to handle a vast array of client’s needs and processes. While in-house agents are equipped to handle individual services or products, professional “call agents” are able to adapt to various scenarios while operating in a professional and knowledgeable manner. In addition, many outsourcing call centers have a bilingual staff that assists your business in building multicultural connections with satisfied, repeat customers.
4. You Want To Stand Up To Competition
By outsourcing your customer service, your clients will have access to the help they need, whenever they need it. With 24/7, seven-days-a-week services, your customers will have around-the-clock assistance that your company’s in-house department simply can’t sustain. However, because many outsourcing companies have call centers across the globe, they can provide assistance to clients worldwide.
5. You’re Losing Focus On Your Core Business
Running a successful customer service department is a demanding task. Between investing in facilities, maintaining equipment and operations, and hiring and training staff, there is little time to focus on the other important aspects of running your business. If you feel like you’re losing sight on the fundamentals of your company, it’s probably time to outsource your customer service efforts. By delegating these important tasks to customer service specialists, you can stay focused on your bottom line.
6. You Want Consistent Data
Are you aware of how successful your company’s independent customer service efforts are? Have you been able to adjust to better cater to the needs of your clients? If you are eager to capitalize on customer feedback, turn to an outsourcing company for best results. With access to the latest technology, outsourcing call centers are able to monitor all calls for quality control as well as collect and analyze data that can be vital to the success of future marketing campaigns, advertising efforts, and more.
Overall, by outsourcing your customer service, your company can better manage budget and time to improve customer satisfaction. To outsource to a reliable call center today, visit ROI Call Center Solution, today.