Managing your company’s customer support operations in-house often results in a difficult situation for your team, resulting in high turnover, challenges with recruitment, and constant training expenses. Left unchecked, problems like these make your customer service quality inconsistent, making it more difficult to reliably satisfy customers.

When your team has such high turnover, you’re forced to spend a lot of time, effort, and resources on training and onboarding new agents. This overwhelm can steal focus from your organization’s core competencies, lowering not only the quality of your customer experience, but also the quality of the products and services you’re known for.