A recent survey revealed tens of millions of British consumers are dissatisfied with the level of customer service they currently receive.
And they’re not shy about airing their customer service complaints online.
In fact, the British of late have shown a definite tendency to air more formal complaints, according to the annual Consumer Action Monitor report. In the U.S. it’s a similar story. These developments should serve as a wakeup call for customer service professionals.
Here’s the verdict: A multi-faceted customer service strategy is imperative to pleasing today’s consumers.
The same technology that encourages consumers to engage with brands is also raising the bar for businesses. Consumers today expect a higher level of responsiveness to a customer-service issue than in years past.
At ROI, we also understand the latest industry trends, and we know stellar service is one of the most powerful assets a business can possess. ROI Solutions stands apart in an industry where large customer-service firms dominate the landscape. We pride ourselves on professional, courteous staff and technological acumen.
Unlike similar firms operating within the same industry niche, we are U.S. based and proud of our modern call center facility situated in American Fork, Utah. Yes, that’s right: Our facility is in the U.S., and we’re proud of that fact! Discover the difference with ROI Solutions!