ROI CX Solutions Reviews
When we started on the path to identify a customer service provider we were looking for the right partner who could help drive performance for our company. ROI CX Solutions ended up being our final selection. We chose ROI CX Solutions because of their track record of success and broad experience in my industry. We have seen great results and have never regretted our decision. Our KPI’s and results are great!
They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.
ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them
I would absolutely recommend ROI CX Solutions! They took our program and beat out several different centers in results. In fact, they’ve grown our program substantially with their recommendations!
We are proud to partner with ROI CX Solutions and have been impressed with their industry expertise and agility in developing innovative solutions to drive our business growth. Their top-notch supplier enablement services have played a critical role in our success, helping us achieve significant results in terms of lead conversion, capturing budgeted expenses, and generating new revenue. We look forward to continuing our long-term partnership with ROI CX Solutions and entrusting them with additional responsibilities to further improve our services.
We were struggling to keep up with the high demand for our products and services during the pandemic, especially among our Spanish-speaking customers. ROI CX Solutions provided us with a customized solution that addressed our specific needs. The bilingual customer support team they provided was efficient, knowledgeable, and effective, which helped us meet our customer demands and maintain customer satisfaction. We are grateful for their partnership and look forward to continuing to work with them to support our business growth.
The platform’s rapid growth was creating challenges for our business, and we needed a solution to help us scale our services while maintaining high-quality standards. ROI CX Solutions provided us with a comprehensive training program that empowered our agents to deliver exceptional performance, ultimately helping us to connect thousands of customers with top-rated professionals worldwide. The ROI team has been instrumental in our success, and we look forward to continuing our partnership as we expand our services even further.
We are thrilled to have ROI CX Solutions exceed our expectations with their innovative approach to appointment setting. By utilizing their two-step strategy, we were able to triple the number of appointments set for partnered dealerships while still maintaining our high standard of quality. Their commitment to training and equipping our expanded team, even as it grew by an impressive 150%, allowed us to scale our operations confidently and set a new gold standard for CX interaction. We are proud to have set the bar high for our industry.
Thanks to ROI CX Solutions, we have provided faster and more efficient service to our patients, significantly improving our patient experience and revenue capture. With their expertise in integrating technology and implementing solutions, we have reduced our no-show rate by 75% and increased monthly revenue by over $1 million. We are thrilled with the results and grateful for the partnership with ROI CX Solutions.
ROI CX Solutions has been an invaluable partner in helping us tackle the challenge of overwhelming customer calls. Their dedicated team of agents, data-driven business intelligence, and technology recommendations have boosted our sales and customer satisfaction and solidified our partnership. We are excited about the additional business opportunities and look forward to continuing our successful partnership with ROI CX Solutions.
