Frequently Asked Questions

Are your contact center workstations multichannel enabled?2023-04-19T08:48:27-06:00
Yes, our work stations are 100% web-enabled with the ability to handle inbound and outbound voice calls, email response, live web chat, social media monitoring and interactive voice response (IVR) services.
What industries do you support?2023-04-19T08:48:20-06:00

ROI CX Solutions has extensive experience with various industries including communications, healthcare call center, manufacturing, media and entertainment, public sector, technology, retail, travel and transportation, internet retailers, utilities, financial services, subscription, continuity, and direct response.

Where are your contact centers located?2023-04-19T08:48:11-06:00

Our headquarters is in American Fork, Utah. We also have U.S. contact centers in Montana, Florida, Ohio, Oklahoma, and Texas. Outside the U.S. we have locations in the Philippines, Tunisia, Mexico, Nicaragua, Columbia, Dominican Republic, and Costa Rica.

What is the current workstation capacity and call volume?2023-04-19T08:47:37-06:00

The current number of workstations and PCs is over 2,500. We have the ability to expand rapidly to meet clients’ growth needs.

Does your contact center support 24/7 operations?2023-04-19T08:47:52-06:00

Yes we have facilities that operate 24 hours a day, seven days a week including all holidays.

How long has your company provided contact center services?2023-04-19T08:48:03-06:00

ROI CX Solutions has been in business since 2008.

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