FAQ - Frequently Asked Questions | ROI Solutions

Frequently Asked Questions

Are your contact center workstations multichannel enabled?2018-07-05T15:21:09-06:00
Yes, our work stations are 100% web-enabled with the ability to handle inbound and outbound voice calls, email response, live web chat, social media monitoring and interactive voice response (IVR) services.
What industries do you support?2020-10-26T13:49:31-06:00

ROI Call Center Solutions has extensive experience with various industries including communications, healthcare call center, manufacturing, media and entertainment, public sector, technology, retail, travel and transportation, internet retailers, utilities, financial services, subscription, continuity, and direct response.

Where are your contact centers located?2020-06-26T07:35:55-06:00

Our headquarters are located in American Fork, Utah. Our other call centers are located in Lindon, Utah, Billings, Utah, Cebu City, Philippines, and Tunis, Tunisia.

What is the current workstation capacity and call volume?2018-07-05T15:18:57-06:00

The current number of workstations and PCs is over 1,000. We have the ability to expand rapidly to meet clients’ growth needs.

Does your contact center support 24/7 operations?2018-07-05T15:18:21-06:00

Yes we have facilities that operate 24 hours a day, seven days a week including all holidays

How long has your company provided contact center services?2018-07-05T15:17:43-06:00

ROI Call Center Solutions has been in business since 2008.

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