In 2023, customer experience matters more than ever. Recent data highlight the need for improved CX to keep up with changing consumer expectations:
- 60% of consumers expect their healthcare digital experience to mirror that of retail
- 63% of consumers will choose one provider over another due to a strong online presence
- 61% of consumers cite “ease of appointment booking” as a major factor in 5-star service from healthcare providers
It’s not just changing expectations that are driving the need for better customer experiences – growing healthcare and insurance costs are impacting consumer behavior too.
So how can healthcare organizations keep up?
We’re sharing 8 top Healthcare CX Strategies and how to implement them within your organization. Download the guide for our best practices for modern healthcare organizations looking to improve CX.