How to build loyal customers during economic slowdowns

Despite a strong holiday shopping season in 2022, the combination of inflation and the current economic climate is impacting American consumers’ shopping habits, with 47% of consumers saying they’re planning to spend less in the next three months.

When consumer shopping slows, how can brands set themselves apart—and create loyal customers that will stick with you through economic peaks and slowdowns alike? That’s what this guide is all about.

At ROI CX Solutions, we’ve been dialing into customer demand for decades, and we’ve put together a comprehensive guide for E-Commerce & Retail Customer Experience. Use this guide to explore 2023 retail trends and eight tips for maintaining brand loyalty now and into the future.