Our 2023 guide to the top customer experience (CX) trends

Get expert insights into thriving in 2023 with CX strategies

The top 7 CX trends for 2023: What you need to know

Entering into 2023 is all about building strategies for resilience. Companies face the challenge of adapting and differentiating in a market with so many unknowns.

In the face of the market’s changes and challenges, customer experience has risen to the forefront of global business strategy. The battleground for market share is staged in customers’ hearts and minds!

Did you know?

  • 84% of companies that improve their CX report an increase in revenue
  • 91% of customers are more likely to make another purchase after excellent service
  • 73% of consumers rank CX as one of the essential factors in their purchasing decisions

So, to kick off the year, we’re predicting the top CX trends and what business leaders need to know about them. Learn more about these statistics and how to leverage CX for success in 2023.

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